Horrible customer service, no communication. Ordered something over a week ago and they charged my bank account but never gave me any information on the order status. When speaking with customer service, they state to check the online order status, which doesn't exist.

It was the first time I used Walgreens.com . From the very start of my order there were problems. I ordered two items one you could only get online. I also had a promo code for $5 off. I got a total on one page hit submit and then an entirely different total came up. They charged me another entire shipping charge because the other item was coming from a different wharehouse? I called customer service and supposedly she fixed it! Well then I got my order. The item that was only available on line was just thrown in the box no outer blister pack like shown on the web or the protective sleeve that was described in the ad. It was a new kind of ice pack for pain relief. I was not going to keep theis mess. So you are supposed to be able to return it to any Walgreens right! Well they took it back but they would not give me my shipping even though it was defect and not complete.

I still am very mad about that and shudder to think about people who order medication online with them.

My son, away at college, calls with his usual "Mom I don't have" Instead of sending money, I decide to go shopping online. I decided that Walgreen's.com was the best place to go because I could get everything from beef jerky to toilet paper. Three days after placing my order I receive notice that payment has been posted and my order is being processed. The next day I receive notice that my order has shipped. Walgreen's forgot one little thing on the package, the apartment number. UPS did circle through the apartment complex, but did not stop. Instead they decided to try to deliver the package in another city to someone with the same last name. That person declined the package for they had not ordered from Walgreen's. So UPS tried to deliver to three other people in three different states with the same last name. They all refused. I learned this by the tracking number. Not being able to give away my package, UPS decides to return it to Walgreen's warehouse. When I called Walgreen's customer service to inform them what was going on I was told, and I quote, "You need to get a hold of UPS and fix this yourself." I complained to Walgreen's until they decided to send another package right away. They did not follow through, so I called and asked for my money back. I was told that my problem would be escalated. I told them I just want my money back. I am then told I haven't given them enough time to resolve the situation. The order was placed in August and it is now into Sept. I talked to another rep and was told I would receive my money back but instead they re-sent a new package. I was then told the shipment couldn't be stopped and they were sorry I wasn't told about it and I would get the shipping fee back. I still haven't received the money for shipping, but the goods were finally delivered.

I put my prescription in on 12/14/06 in order to get 2006 rates on my insurance. Today is 1/9/07 and I still have not received it. I have had several people on the phone tell me it is in processing and it is on the way and I still am without my insulin. Because I have called so often Walgreen's has grown tired of my telephone calls and has put the fault on me. My insurance company will not do anything because they say Walgreen's is at fault. No one at Walgreen's seems to care that they have not dispensed my insulin and no one is trying to straighten out the problem.