walgreens/customer service

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Category: Business & Finances

Contact Information
Land O Lakes, Florida, United States

walgreens/customer service Reviews

angelflake December 29, 2009
racisim
This new walgreens that was just opened a few months ago was thought to be the greatest thing that could've even happened to land o lakes, fl. Well I was soo wrong! Their customer service in this place has been nothing but racist, crude and nasty! For example my daughter and I would constantly get followed from aisle to aisle with such stares as if we were there to rob the store. And if it wasn't the stares, it was the constant asking "may I help you?" " or you okay?" "can I help you, do you need any help?" And this occurred before we could get both feet in the door! One day I was so frustrated that I left the cart in the aisle, asked to speak with a manager to make a complaint. Well that didn't do any good, because his response was"I doubt that this happened, but sorry if it did." So the next morning I made an complaint to their headquarters. Well they assured me that someone in their higher management department will be contacting me in reference to an apology. The higher management called alright, with a nasty attitude as if I did something wrong to her. She offered no remorse, but indeed a forced apology without a reassurance that this will happen again. My last straw was on Christmas day, we needed some last minute items that evening, knowing they'll be open I decided to dash right over. I so regret ever thinking of going to that racist place! My daughter and I were the only customers left to ring up, but rather than take us next the cashier frowned at us both, pointed at us and rudely said out loud to go to the next register. Her register was not closed, in fact she was talking to a couple on and on long after she rung them up. I went to the manager about this, and she said its because her line is closed! Well I told her that you can see clearly its not, and that she should have rung me up, rather than sending my daughter and I across the whole store! Someone need to really do something about this store, I shouldn't have to travel miles away to a different Walgreens in order to avoid a racist Walgreens right near my home!

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