I ordered the walkfit orthodic product. Customer service was poor, but the product was acceptable when finally received. However during the order process, I elected a 'free' gift for joint support formula. As is typical with these types of 'internet free gifts', the free gift triggered an online 'subscription', whereby the company continues to send product and bill your credit card for the charges.

This company's business practices are unethical. Once I triggered this free gift, I could not get Customer Service by phone to cancel the subscription. Nor could I get them to provide the order information or terms that or copies of any commitments I made authorizing these transactions. Supervisors supposedly exist, but are 'unavailable' and unable to return calls. I tried repeatedly, calling on the hour for 6 hours straight.

The sad part of all of this, is that their core product is actually decent. Their sideline is however how they apparently make revenue and their business practices are very unsavory.

aditional charges read fine print carfully. these guys are super scammers. google has over 47, 000 pages of complaints

I ordered walkfit insole online after I saw it on TV. I got my order like 3-4 weeks after the ordering. I was charged 29.99 total, which is right. then next month, I saw my credit card is charged again of $44.85. i called walkfit, they say it is the joint formula that came in with the package. so I went back to try the ordering process, and realized that it is true, when you click order, next they will ask you if you want a "free "gift, but be careful, it also says, you will be charged $20/month from now on, and they will continue to send you the joint formula. so I guess I saied yes, that is why I was charged next month. so i ask them to cancel the joint formula for me, and refund me. but they say I have to send my first free joint formula back. the first one is supposed to be free gift, so why should I send it back, although I didn't use it, I don't want to pay the shipping fee. PLUS, I was hang up millions of times during the phone call !!!

anyway. From now on, if you have to order something from an unknown company, TV commercial, etc, these kind of dubious places, remember, don't take any FREE gift, carefully read all the words, and don't use your major credit card, use one that you can cancel if you got too much problems like the other person did. bottomline, if you don't have to, never order anything from these kind of companies.

but I have to say, I kind of like the walkfit insole, I know lots of people feel uncomfortable, but I like them, this is exactly what I want, and I never found it anywhere else. the Dr.schole gel insole I tried before is a total waste of money compared to this walkfit.

I ordered 3 Walkfits in August and my order was missing one set. I have not been able to get the other set and it is now November. I can never talk with the same person twice nor can I get the same service center twice. It is very difficult to understand many or the people at the centers and I am always getting cut off and have to start over again with another call.

My account was charged the full amount for the 3 pairs along with outrageous shipping on all 3 pairs. They do not want to reimburse me for the missing pair and yet they have not sent it either.

when you order from their website their order form has pre-filled out fields for additional product. You have to carefully scroll around and make sure they are all unchecked or you get the product.
They offer no order confirmation before they capture and charge your credit card, so you don't see that you have inadverantly order other stuff - due to their site automatically filling it out "yes".
they will refund the product price, but not S&H, which is about $15/item - a huge rip off for something coming by US postal service.