I ordered product and was offered another set of walk fit inserts for cost of S&H. After submitting payment information, just got "Thank you for your order" no review of order or copy of receipt to print out with order number. I called company and they did not have order in system yet. Told to call back next day. Recieved e-mail that they had my order and it would be shipped in 6-8 weeks (that information never appearred anywhere nor was I given choice of shipping method). Ordered arrived in 4 days and I received 3 pairs of shoes inserts at cost of $65.63. Cost should have been 39.95 (one set of inserts @ $19.95, S&H $9.95, fre set of inserts olus S&H of $9.95). Called customer service and was told that to qualify for free set, I had to buy second pair of inserts at $19.95 plus S&H . That is NOT what it said on web site and without being able to review my order I was unaware of this. Nor did this information appear in confirmation email. They refused to take back extra pair and said I had to return two sets to get my money back. I told them it was a scam. The best they would offer was to refund $9.9f S&H handling costs. Since I had given the shoe inserts as a gift, I had no choice but to accept at this point.