I had purchased a CD at Walmart Dept. on 7-15-2009. It was a bad CD. I took the CD back to Walmart customers service 7-20-2009. There was one customer in front of me. I had to wait over 30 min.The customer service lady told me to go back to electronics & see if they have another one. I told her that when I purchased it on 7-15, that was the only one I saw. To please the service lady, I went back to check. Their was not anymore like the one I had. I found another one that I liked, it was higher in price. So I returned to customer service, by now they were 5 customers in line. I waited until she finished with customer she was helping. I stepped up & handed the lady the CD that I picked out. Then 2 customers yelled out that I broke in line. I proceeded to tell them I had already waited my time in line. They told me that I had to return to the back of the line. I said I don't think so. Then the customer service told me that if they didn't have the same CD that I purchased. Then they would have to give me a voucher, when it came in I would have to return & pick it up. I told to her to return my money. She said she couldn't do that. It was against the Walmart's policy. She should have told me that up front. She saw how up set I was. She let me pay the difference in the prices. It took me over 1hr. 30min. to exchange a single CD. I have tried to call the manger on 7-21-09, held the ph. over 10 min. No manager. Called again on 7-22-09, he was doing a tour. They took my name & ph. no. Still no return. This was one of the most horrifying exeriences I've had at retail store. It has been yrs since I have returned anything. I didn't know things were this bad. Thanks for reading my complaint

Glenda of Pickens, SC