On Friday August 21, 2009 shortly before 9 PM, my daughter and grandchildren visited the Enid, Oklahoma Wal-Mart. My 5 year old grandson Charlie has a form of Autism called Asperger's. There are times when the weight of his clothing is too much for him to bear and he will remove his clothing. There times Charlie will either become afraid or over-stimulated by loud noises, crowds, and being touched by strangers, and this will set him to stemming and verbal noises. Charlie has a phobia of using public rest rooms, mainly because of the echoes that are magnified from the busy store. On the 21st, Charlie was wearing a t-shirt, shoes and a diaper; all of which was purchased from that very Wal-Mart. His hair was washed with shampoo purchased at Wal-Mart, as was the lotion on his skin, the soap he was bathed with.. well you get where I am going with this, right? Wal-Mart is one place where Charlie has felt safe, because his mother, uncle, and myself worked at the same Wal-Mart in Hillsboro, Texas until we moved to Enid. On this particular evening, my daughter was standing in line at the Pharmacy when an Associate, also in line, began to tell the cashier about the 6, 7, or 8 year old wearing a diaper, how the parents didn't care for him or they would potty train him or not bring him to the store in a diaper, among other things that were inappropriate on many levels. These things were said in the presense of customers, employees and the mother of the child in question. Shortly after this event, I entered Wal-Mart to pick up a few items for the weekend. I was greeted as usual by the friendly Associates when I heard my precious Charlie call my name. My daughter had been crying as a result of the verbal slandering she had witnessed at the Pharmacy. Being a former Vision Center Associate, I know that Wal-Mart takes every opportunity to educate the Associates on proper conduct and customer service. I was not upset with Wal-Mart, simply the offending Associate. I went to the Customer Service desk and spoke with Mel, the night manager who assured me that they would take care of the situation. Mel said that she believed that she knew which Associate had slandered my daughter and grandson and that it would be addressed as soon as the manager came in. I called to speak with the manager on the 22nd, and spoke with Lori, the assistant manager who then promised that the matter would be resolved as soon as she spoke with the manager on Monday. I asked for an apology to my daugher and grandson. Lori said I would hear from the manager on Monday the 24th. Here it is, Saturday August 29, and no one has returned my phone call as Lori promised. I gave her my cell and work numbers, and (husband)'s cell. I am now, not upset; I am mad! I will have an apology for my daughter and Charlie from Wal-Mart. I will be attending the 4R Kids Walk on 9/19/09, I will share my story with this group, on my blog, Enid News & Eagle, Autism Society, and anyone who will listen... Carla J. Price