Today I went to the Walmart (store #3507) in Port Covington, MD to return a copy of Madden 2011 for the PS3 still in its original shrink wrap. It was given to me as a gift with receipt included and since I already had a copy, I wanted to return it and use the cash to pick up a few items I needed from the store. However I was informed that since the original purchase was made by credit card, that the only option for refund was to credit the original credit card that was used for the purchase. I found this hard to believe since I'm sure that many people use credit cards to buy gifts that are returned by the person receiving the gift for either cash or store credit. When I asked to see the store policy that states this in writing, I was told "that is just the way it is" by the manager on duty with whom I was now speaking. If this is in fact store policy, it is absurd ... if it is not store policy then it is an indication that you have poorly trained personnel working in your store's Customer Service department up to and including management... either of which reflects poorly both upon the store in question and Walmart in general. In order to cut my losses, I went ahead and had the transaction processed and the original credit card credited and then I left the store without buying any of the items I was planning to purchase there.

The good news is that my brother-in-law will at least receive credit for the return back to his credit card, , , , I however, after this experience, will not be making Walmart my first choice for any future purchases and I can only hope that after I relay my experience to my friends and family that they will do the same.