I recieved a phone call on a follow-up to the complaint about refunds I recently had made against an experience I had with one at store 1549 in Phoenix, Arizona. I listened very carefully to what the assistant manager had to say to me as far as what she found justified in the decision that was made about a refund I recieved. I presented my case and she presented hers. I just want you to view this one more time because it does not make since to me. I was given, for free ( says those words on the reciept) shopping card. (promo ) I bought an X-box 360
I was refunded for the X-Box (even that took a battle to get) and I want to be reimbursed for the 50 dollars they charged me for that gift card when I returned the malfuctioning X-Box. It does not say on the reciept anything about me having to return the card if I return the product. It does not have any refund policies on the reciept for me to have knowledge about. The sales person did not tell me any info about policies on refunds or about this free gift card if I returned the X-Box. (As a matter of fact I was surprized I was getting one, I did not know of the promo going on at the time) I went in to buy an X-Box not a 50 dollar gift card. I want that 50 dollars back. I gave that free shopping card to my daughter for Christmas in Elko, Nevada. Furthermore, I have worked myself in retail and I have always found a way where my customer's were satisfied in the decision on difficult refunds. I know there are rules in making refunds, but what your assistant manager and manager is telling me is We are sorry that you were not informed about our policies on refunds and we are sorry that there is no kind of information on the back of the reciept that inform you of our policies on refunds, we are sorry that the sales person did not inform you of the policies of refunding this item and the stipulations of refunding this promo package and its not our fault you did not know of the promo that was going on "You could have read the flyer that has the fine print to read the terms of promo X-Box purchase" . Yes, it certainly is my fault so I am not entitled to getting that money back. Walmart can not take the 50 dollar loss that would make me satified enough to continue in shopping at this Walmart. So instead of a 50 dollar loss, its a 20, 000 dollar lost a year from this patron ...ex patron. Smart people you have working for you... Monica Wood 3350 N. 76th Avenue, Phoenix, Arizona 85033 Just in case you change your mind and mail me the 50 dollars your store took from me.