We carried our SUV in for oil change & rotate our tires & had two fix one tire. There were 4 workers & one supervisor out there. There was only one worker, working at a time. Our SUV was on the workfloor over 1 1/2 hours that no one was getting anything done. We shop for about an hour, then went back two the service department & sat there four about one & half hours before they finally got through. While we were waiting they all had two take a break at one time. When we got there they told us it would not take about 1 hour to do what we wanted. I don't think they will get my business any more unless they change.