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carl hicks
December 31, 2010
GE Money Bank
I have had a Walmart/Discover card for many years and have always paid off the balance in full each month. I have never paid interest charges on it or any credit card. I loved the card as I got 1% cash back, a discount on Walmart gasoline of 3 cents per gallon, free cash advances with any purchase, and the convenience of paying my bill in any Walmart Supercenter. I did notice that the card company would contact me every Christmas as I spend a lot of money on gifts and spend it in a very short time. I appreciate this and fully understand why it is done, to protect the card-holder in case of card loss or theft. This Christmas though, they broke my back! I had two main shopping days and spent about $3, 000. total on the two days. Each day I got an automated call from the card company, properly responded to the call, even called the card company, and all to no avail as my card was blocked on 3 separate transactions and on a fourth they refused to pay one of my credit card auto payees. I emailed Walmart and then discovered that although they put their name on the credit card, they have no control and immediately turn your emails over to GE Money Bank. Needless to say, I was pissed after the last card block (Occurred in my hometown Walmart Supercenter with a cashier present who could have verified my ID or whatever was needed) so I destroyed the card in front of the cashier and immediately cancelled the account. I lost a lot of respect for Walmart (I had always considered them to be the KING of customer service) and now have a deep hatred of GE Money Bank. This company needs to be stopped. Why Walmart has partnered with them I will never know!
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