Walter E Smithe

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Category: Home & Garden

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Chicago, United States

Walter E Smithe Reviews

PGZ August 16, 2010

Defective quality

Spent THOUSANDS furnishing a new condo. Ordered sofa...defective. Couldn't get resolved.

Finally took offer to "reselect" new sofa for $719 difference (plus to reprotective coat cost). DEFECTIVE. Blamed US for ordering "plush" instead of "extra firm" cushions for sinking seat...though our designer agreed we had ordered extra firm cushions.

Offered nothing. With repeated complaints, offered to replace cushions with NO guarantee. WHAT?? It's their merchandise, why can't they guarantee the quality?? Then NOTHING even though complained also to "Mr Smithe".

GO ELSEWHERE...have spent the MOST money for UNsatisfactory merchandise in my life. You are better off getting something off the floor a more reputable merchant. Their ads are cute...too bad they can't match it with service and product.

PGZ August 1, 2010

Defective Merchandise--will not rectify

We spent THOUSANDS of dollars there furnishing our new condo...first sofa was defective. Difficulty getting it rectified but offered to provide a new sofa at a significant discount. We took it, but it too had cushion defects.

The complaint person Doris tells us WE ordered the wrong cushions ("plush" instead of extra firm) even though our designer agreed with us that extra firm was ordered.
Originally offered nothing, but with our on-going complaints, offered replacement with NO guarantee. WHAT?? It's their merchandise, why can't they guarantee it??
Besides, we'd have to pay to protective coat the new ones. With more complaints, directly to "Mr Smithe"...NO resolution/nothing.

GO elsewhere. We have spent a total of $4000 and still have no coach that is suitable. Their ads are cute, but I am thoroughly disgusted and dissatisfied. I'm 56 and this is the worse furniture buying experience in my lifetime...for the most money ever spent!

Also, WHO your designer is makes all the difference in the world.
You can get better elsewhere for a more reasonable price.