I have been a Wamu customer for more than 2 years. I have been using their card exclusively and pay off the total amount due at the end of every month.
I use the bill pay facility to ensure that the bills are paid on time.
In March, 2009, when the merger between Chase and Wamu was being completed, I did not receive the physical statement and nor did I receive the e-bill for the month of February2009.
As soon as their servers went online I received the e-bill for March on March 9 and lo and behold there was a finance charge for a statement that was never received.
I called up customer service and informed them of the problem. After being kept on hold for ages and being passed around like a bowl of chips on Superbowl day, I was told to be more careful about my bills and to let them know when the bill has not been received. Hello...customer service or customer surmons??????
As soon as I received the March bill, I paid it off in full even though it was only the February bill that was due and the March bill was not due till next month.
I think it was during the transition that they lost track of what was happening...and now I am dinged for their ineffeciency.
Thank you Chase...but I think I was better off with Wamu.