Picture quality became poor and Warrantech was called on 2/25/08. Teresa advised to contact Mitsubishi. Tried contacting Mitsubishi direct and only found sales infor sites and email sites requesting fees for information. Recalled Warrantech on 2/27/08 and talked to Veronica who gave me a claim number 382870000-TTA and said that DTR Technologies would call me regarding setting up an appointmnet. No call came in from DTR, so on 2/29/08 I called Warrantech again and Yvonne put me on hold for several minutes and then came back and said that she could not get hold of DTR but that she would continue trying and would call me back later in the day when she got hold of them. No phone call came and no service is anticipated yet at this time. The Warrantech extended service plan is set to expire 5/26/08 and resollution of this problem is required immediately.