|
Dille
December 2, 2009
Beware
Having lots of problems getting warrantybynet to approve claims - and, they find ways to exclude covering diagnostics by saying it's not listed in their books, the refuse to pay costs of parts by finding cheaper parts elsewhere (usually internet places far away), refusing to pay labor rates charged and claiming that local averages are less than what mechanic is charging... must use their mechanics and if their mechanics can't fix the problem, you need to go to a dealer to get it diagnosed, but after you get a diagnostic done, you can't bring it back to their mechanic with someone else's diagnostics as their shop won't accept it (runaround). bottom line, if they cover a repair, they may only cover roughly 20% of covered parts after some discussion back and forth -----don't recommend them at all! And, you won't necessarily get new or original parts the way the contract is written...they reserve the right to supply similar or remanufactured parts!!! And, they stopped paying the mechanic - you have to pay outright and hope to get reimbursed.
|
|
|
July 3, 2007
Steer clear of WarrantyByNet!
Their location appears to be Lincoln, Nebraska, but this is not clear. That is the address for the Heritage Warranty Mutual Insurance Risk Retention Group that underwrites the plan. Butler Financial Solutions, LLC of Boca Raton, FL is the "we, us, our" in the contract. However, claims seem to be administered by Vermeco, Inc. of El Paso, TX.
Claims are paid by a third-party administrator that apparently pays claims only when they have money from the insurance company. It appears form talking with the supervisor at the administrator that there was at least one recent period during which they did not have money form the insurance company and were not paying claims (nor telling consumers that they were not doing so).
I had a car repaired May 7, 2007. Warrantybynet authorized payment of $185.03 (lower than it should have been, but they did have some justification for the amount). I was told I would receive payment direct. When I called June 29 to check on the status, I was told they had "no timeframe in which I would receive the money." When I pushed, I was given the phone number of the insurance company (877-358-1500). The individual there who handles these claims (Ken Hilliard) did not return my call and I called back again. This time I was told the third party administrator handles the claims, he does not do so. He gave me the direct number of the department head at Vemeco (Bob Cota 817-785-6245). He told me I had to fax in the paid invoice and the claim number and they would then cut a check on the next business day. He explained that they only pay claims when they have money from insurance companies and that they "now have money from this insurance company." He would not come out and directly say that the insurance company is having financial problems, but it certainly appears that way.
I would urge anyone to steer clear of Warrantybynet and, if you do have a policy, to bypass customer service and call the numbers above.
|
