Greetings!
I have been following fiat Linea right from launch in Jan 09, and after much deliberations and comparisons, I booked one and brought it on 7th Oct 09 from your Dealer M/s. Wasan Motors, Borivali, Mumbai.
I had actually booked Honda City initially as my wife had a definite preference for it, but since I was in love with this car, I overlooked and cancelled the Honda City Booking and had gone for Linea Emotion Pack Petrol. The said car was taken in name of my wife Naaz Motiwala (Invoice No Wasan 0910-01921, Order No. SO-Wasan-0910-02188, Reg. No MH 04 ED 928)
Post the delivery of the vehicle on 7th Oct 09, since the matting and the final Teflon coating (Part of the purchase deal) was pending, I went to the showroom (Wasan Motors - Borivali) on 10th Oct, (as I was on tour on 8th and 9th Oct) from where I was directed to their workshop @ kandivali for the required treatment. Since I was not aware of the location of the workshop the showroom driver drove me to the showroom. The car was handed over to the workshop for the treatment and I was waiting at the customer lounge as I was told that this will take around 40-45 mins.
Post this time, I went to the shop floor, where I was dead shocked to find from the manager that THE CAR WAS STOLEN FROM THEIR CUSTODY FROM THE WORKSHOP PREMISES ITSELF. I was made understood that immediate action will be taken against this, I along with Mr. Anand Tripathi - Manager lodged the FIR in kandivali police station(FIR NO.611 Complaint by Anand Tripathi DGM- Wasan Motors).
I also talked to the workshop GM – Mr. Ramesh Jaggi over phone since he was on tour about the whole incident and also demanded action and my car back, which he told me that since he is not in town he is unable to help. Mr. Anand told me that he shall get back to me on Monday i.e. 12th Oct (11th Oct being Sunday) with the solution on this.
On 12th Oct in the evening when I went there, it was told to me by Mr. Anand – Manager that still he was not able to help us as Mr. Jaggi – GM will come from tour on Wednesday i.e. 14th Oct. I felt that for him such serious issue was not so important. I was surprised with the attitude of Mr. Anand as he was just assuring us that the procedure and inquiry is being carried out which was not enough for me.
THE CAR IS STOLEN FROM your KANDIVALI WORKSHOP IN THEIR CUSTODY IS THE SHEER FACT. How a person who has spent so much of money and also have not run the car for even 10 Kms was expected with this type of feedback and action. Mr. Anand was explaining us that Mr. Jaggi’s mobile was switched off and he is the decision maker so he could not help me till Wednesday, whereas he should have cut short his tour to handle such burning issue which has never happen in their past history, instead his mobile was switched off. I was expecting that he would have come up with some solution or assurance to me. This is now going beyond the patience and could not bear the agony and mental trauma that me and my family are facing since last 4 days. WHY ME AND MY FAMILY IS SUFFERING ALL THIS UNNECESSARY PRESSURE AFTER SPENDING SO MUCH AND THAT TOO FOR THE FAULT OF your Kandivali workshop.
I have also got in touch with Mr. Tarun Wasan (Director of Wasan motors) on 12th Evening and he also have assured me for the needful from his end, but I am still awaiting a revert from him till the time this mail is being sent.
With this I would request you to please make necessary instructions to the concern on immediate resolution to the matter. My plea is that the car be replaced immediately with a new car. The required process of police inquiry and insurance claims can take place at its own time. It is sheer negligence on part of the showroom/workshop to have handled the matter in such fashion and I am not ready to bear single minute delay on this. . I had given a brand new car to the showroom/workshop (Wasan Motors Ltd.) and as a SIMPLE BASIC AND NATURAL THING WANT IT BACK immediately.
I would also want to state that the new car was a special gift to my wife and Kids. We had planned a holiday in the new car, which is now on brink of cancellation.
I would also like to put to your attention that the way they are handling and treating us is not good on TATA as a company & this is TARNISHING the GOODWILL of the company. Till date and till this time NO ONE has shown that much courtesy to have atleast send me a letter of apology from Wasan Motors – Borivali or Kandivali workshop for the said series of events. Is this a level of customer care TATA is having? I am sorry to say it was very disappointing and hurting.
Would solicit your support and advise on the matter on an urgent basis and help me and my family get out of this trauma as fast as possible. Your intervention in the matter is highly appreciated.
Thanking you in advance.
A disgruntled customer.
Riaz Motiwala
+919892049950