Sent a tech to my home first week in November 2009 to repair gas fireplace insert (which was originally purchased from W. Energy 11 yrs ago)
Tech went in an removed a lot of the inside parts, said gas valve 'bad' and needed replacing. But didn't know if they had one to fit. Later on phoned to see if I could see the name on the existing valve. I could not (and thought this is what we're paying $250 for?)
Being fed up, I called a local place whose tech came out, saw the big mess that was left (and took phtoos btw) went into the mess, put it all back together, got the FIREPLACE WORKING AGAIN, cleaned it up so it looks like new and the price was very reasonable.