Washington Gas
5 stars | | (0) |
4 stars | | (0) |
3 stars | | (0) |
2 stars | | (0) |
1 stars | | (20) |
|
Category: Home & Garden
Contact Information District of Columbia, United States
|
Washington Gas Reviews
|
FML wash gas sucks
May 3, 2011
they owe ME
Washington Gas called me with an automated message asking me to call back. I called back and they said they had a credit on my account and owed ME money. When I asked the phone representative how long it would take to get the check he said 'four to six... weeks'. I asked to please speak with a supervisor because I had moved out of state and wanted to guarantee that check would come to this address. He wouldn't let- basically harassed me back and forth on hold about why I shouldn't talk to a supervisor. I was practically begging him to PLEASE let me talk to a supervisor and he said he could have them call me back. I called today... about 1 week later... and there is no account of them owing me any money. WTF. The lady today was nice but their services were 'down' so I need to call back tomorrow to talk to a different representative. It's been like this EVERY time I call- for the last 5 years. And that's about how old this account is... it's from a house I rented a while ago. Oh geez, I can't wait to find out what happens a few years from my most current account.
DONT CALL UNLESS YOU HAVE TO- and don't waste your time- just IMMEDIATELY ask for a supervisor, if they're not available say that you will call back. Always get names and confirmation codes (which are actually their employee numbers). KEEP RECORDS- shady business.
|
|
cedarbaby2010
March 23, 2011
worst customer service
Last winter i had 2 people living in my home using gas heat and gas for hot water. I expected my bills to be high. This winter I live alone and I use my plug in heaters mostly for heat. I expected my gas to be lower because it is not used as much but it's higher. I called to let them know something has to be wrong because I just am not using more gas than I did last year and they asked me do you smell gas and I said no they said then you dont have a leak you bill is correct. I insisted that no there must be a problem there is no way I am using more gas and they said the bill is correct. I asked please there is something wrong I can not be using more gas I use space heaters which dont use gas so something is wrong. They again said do you smell gas we can transfer you to our emergancy dept. Again I said no I dont smell gas but I can't being useing more gas. Nothing got resolved he was very rude to me and made me feel very uneasy that something is wrong. They said they will call me back so we will see. I wish I could use another gas company!!
|
|
Fluke
January 27, 2011
Disconnected service wrongfully
Washington Gas Company disconnected my service because a of previous tenant that occupied the unit before I moved in. My bill was paid in full but Washington Gas insist that they spoke to me concerning the matter. I have provided them with confirmation number for proof of payment however they will not assist until the weekend is over. I have not heat. My puppy just had surgery and my husband and I have to stay at a hotel for three day. We paid for service therefore, we should received the service we paid for. Washington Gas costumer service reps are not professional and not mindful of their mistakes.
|
|
Shim
January 25, 2011
Takes 3 appointments to turn gas on
I am now on my third attempt to have the gas turned on at my house. There has been a complete lack of communication from their service representatives concerning this job.
I first scheduled service for 1/11/2011. The technician did not turn on the gas because no one was home. I was never told that someone had to be home for the gas to be turned on. Why don’t they inform the customer about this when the appointment is made? If they had, someone would have been there.
A second appointment was made for the next day. My wife took half a day off from work and sat in a cold, empty house for 5 hours waiting for the technician. When he arrived, he apparently failed to knock on the door hard enough for my wife to hear him, so he simply left, even though there was a car parked in the driveway, so someone was obviously home. They have our phone number—couldn’t the technician have called before he left the property? Or called ahead of time to verify that someone was home? Why do they take your phone number if they are not going to use it?
Now I have scheduled a third appointment. I will now have to take another half-day off from work myself to wait for their technician. It is the middle of winter and this house has no heat. Why can’t this company communicate with a customer better than this?
|
|
marie j camara
August 31, 2010
A/c unit not workoing at all.
I have been complaining for the same problem many times sinces the spring.i have two small kids with me at home.the A/c is not working.the temperature in the house is arround 90 degree.please, I need help to fix that problem, help me, it so hot in the house and i'm pregnant too.
|
|
NicK71
March 31, 2010
Cheated on blanket plan after offering it
They advertised a blanket plan for all the properties. Like a budget plan. I manage they said i was enrolled and then kept billing me incorrectly every time i call they have a different story why I not being bill on the plan. Yet i cant cancel without penalties. They are still bill me for properties the owner had died and the building sold 4 years ago. The are insistent that we are obligated still after all these years.
every time a get the typical runn around I will wait till the tow years is up & never use them again They bill more that the gas company does.
|
|
Isiah Fleming
December 14, 2009
Customer Service
I am the building Manager at a property located in the District Of Columbia. On 12/14/09, a customer rep. from the Washington gas call and wanted some information from one of my previous tentant that had reside here. I explain to the Rep. that this individual had move back in June of this year.The rep. then ask me, who was going to pay for the use of service, since this individual no longer reside here, and I told her that Washington Gas would have to take the loss, since no came out here to disconnect the service. A few minutes later the same rep. call me back and said that they will have someone come out the next day to disconnect the service I then inform the rep. that I will have to call them back, and I was inform that I need to call back before 9:00pm. I call back at 8:15pm and spoke with another rep. from Washington Gas and none of the information that I had given the previous rep. was in the system. I also learn from talking to the last rep. that a disconnect from another one of my previous tentant was suppose to have been disconnect was still connected. When I inform the rep. that I was the only person that has access to utility room, I was almost call a lie. So to all who read, please beware of Washington Gas when doing business with them. If you are going to your cut on or off, or just transfer to another resident. Please request a Confirmation number.
|
|
Washington Gas BBB complaint
November 21, 2009
Service
First I am in the military with auto pay set up, all my bills are payed and my account is in good standing. I called them about a issue with our gas fireplace insert. We are renting and tried to get it started up. We smelled gas and shut it off immediately. In the off position we did not smell gas. Our neighbor had nearly the same problem. He recommended call the gas company. I did the emergency crew was called out and did not find a leak initially. The valve was opened and then close and the leak detection meter went off the scale for a leak. The valve was open since we moved in with no issue. The gas guy then shut off the gas at the meter per "the policy" on Friday at 1450 hrs. He said if we got the problem fixed they could turn the gas back on ASAP they were "24/7/365" company just call. I paid $160 for a contractor to come out with "emergency" pay. The problem was fixed by 1745 hrs. I called the gas company to come out and turn it back on, there response was they could not do it until Monday which is unacceptable since I have a young son and the lows that night were supposed to be 39. I called multiple times talked to multiple people to resolve the issue after doing my due diligence and doing exactly what was required from my position. I asked to talk to a supervisor and one was not available. I gave them my phone numbers to contact me to resolve the issue after doing exactly what they said to do to resolve the issue. I called back every hour on the hour to turn the as back on with no resolution. Their answer was the same each time the best they could do was Monday. I called both the regular line and emergency line with no resolution. I finally got my gas turned back on the next day paying another contractor to turn the gas back on. Later that morning I was finally contacted by the supervisor who left a message telling me that things were on track for Monday which is the best the could do. I called them and canceled the order since I did it myself after spending $240 for a service they should provide. Therefore I am filing a complaint about their service. This has solidified a few things in my mind 1) it must be nice to have a monopoly since their are no other gas providers, if there was I would change immediately 2) never call the gas company, if my rental house were about to explode due to a gas leak I would still not call them. Their service is deplorable. Everyone that I contacted stated "that is the policy" so I leave this in your hands.
|
|
TimK81
November 19, 2009
Bad customer service
It took 6 phone calls to get through their ridiculously ineffective voice mail system to get to a person to report a damaged gas line that was not leaking gas. I tried to explain 4 times to their emergency line that all the options I was told to try end up taking me to other WG depts who all said that it was not their job. Then they said all they could do was report the voice mail problems to their tech dept, but that was the ONLY phone number to call for customer service. Then 2 more calls trying other options that had nothing to do with repair got me to 1 nice person who told me to just forget WG and go ahead and call my plumber to get it fixed, it would be faster and probably done the right way. Washington Gas SUCKS and should be disbanded and sold to new owners. 160 years has made them a worthless, corrupt utility provider. Their management has completely lost their way and purpose.
|
|
Christine C
August 25, 2009
Awful customer service
Washington Gas should not be allowed to continue its monopoly of the business. Its customer service is simply appalling. I spoke with three reps today and none of them was a native speaker of English (does WG use a call center overseas?) and were poorly trained, and made claims that were clearly false. For instance, one named "Kevin" (which I am sure is not his real name) insisted that in order to set up an account, I would have to go to the WG office and present 2 IDs plus the deed for my house. I had never heard anything so ludicrous, but he insisted that it was required of all customers. I asked to speak to a supervisor but was told they were all busy. Basically, WG makes it impossible for anyone to even make a complaint. How can companies like this exist and stay in business? It is time to end the monopoly of utility companies such as WG.
|
|
RECENTLY UPDATED REVIEWS
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|