Washington Mutual Bank keeps calling a 91 yr blind man to try to collect funds owed by a next door neighbor who passed away about a year ago. They won't say how they got his number and will not stop calling him. As early as 8:10am and as late as 9pm.

If you have all the time in the world to wait after someone steals your money at an ATM clear across the country this is the bank for you. They tell you they will check it out and send you a form to fill out and mail back and then after 10 business days they will let you know. I had my card with me and rarely use it so I can only assume they gave someone else the same card and pin. I want everyone to know this bank does not take fraud seriously when it comes to it's customers. But if you are a thief, then you have the green light. No customer service here! Washington Mutual Bank does not get the money back to you in a timely fashion when they know it is their error, They also do not advise you to go to the branch to expidite the matter, they do admit that their NEW mastercards have been having quite a bit of problems, but they are in no hurry to fix their error!

I have had two instances where my checking account has been inaccurate. The most recently which happened today the sixteenth of July 2009, really floored me. I had discovered from my leasing office that my rent check had been returned by the bank due to insufficient funds. Concerned, I immediately went to my branch to get to the bottom of the situation. I went directly to the branch manager, who I then asked to pull up all of my account activity for the month of July thus far. I had shown her a copy of my returned check which read July 7, 2009 as the date the check came into the back and then was returned.

She pulled up my information, and let me see the transactions that had posted. There it was, in black and white...July 6, 2009. My balance was high enough that it SHOULD have covered my check. But somehow, it didn't. I asked her why this happened. Her only reply was this: "The ATM puts a hold on cash deposits." My reply was this: " Even with the hold from the ATM, your computer shows the proof that my balance covered that check."

I then proceeded to tell her that because of the bank's error, I had accrued quite a hefty sum of money in late fees and delinquent charges to my rent. I asked if the bank was going to refund the extra money that I had to pay because of this, and she replied, "no one here has the authority to refund that much money." Ok...so who does?? We're talking more than $200.00 here!! All she could do is try to disprove the proof that was staring her right in the face from her own freaking computer. That was just one incident.

The first incident that happened was back on the fifteenth of May 2009. Three days prior, I had been the victim of identity theft, and had gone to my branch to change my account numbers, debit card, etc. On the fifteenth, I had made a rather large cash deposit in the night drop deposit box. My boyfriend of 4 years had made the drop for me; he had done this several times in the past before Chase came into the picture and there had never been a problem.

2 weeks goes by, and the money still had not been credited to my checking account. Concerned, I went to the branch the deposit was made. I spoke to the manager there, who very rudely told me she could have the security tape pulled. She agreed to this only after me practically begging her to help me. She told me she would call me back whether they found anything on the tape or not. That was over 2 months ago now. No one has even attempted to call me or contact me in any way whatsoever.

When I asked the manager what my recourse would be if they didn't find anything on the tape, her reply was "Well there isn't anything we can do." I looked at her like her head was screwed on backwards. I asked her, "So I'm just supposed to sit back and take the fact that almost $400.00 of my money is missing?!" She shrugged at me.

Are you freaking kidding me?! If this is supposed to be customer service, it's a joke and a half. I have been with Wamu for over a year, and not once have I ever had a problem of this severity until Chase became involved. it's unfortunate they have to lose yet another customer because of their errors. Errors that they caused in the first place, and yet are so unwilling to take responsibility for and resolve. No wonder why people don't trust banks anymore. This is only one example of that.

I opened an interest bearing account about 3 months ago. They paid 3.75% interest for 2 months, then they lowered it to less than 1 %. I gave them a chance to correct it and pay me the interest they owe me but they would not. I changed banks the next day. Do not trust them.

I am thoroughly disgusted with Washington Mutual's use of off-shore, foreign call centers. I am tired of wasting my time talking to someone in the Philipines or India. I am thoroughly disgusted with Washington Mutual's lack of intelligent and useful customer service. The use of the term customer service is an oxymoronic statement as far as Washington Mutual is concerned.

I received my credit card statement on December 8, 2008 for my January, 2009. PAYMENT IS DUE ON DECEMBER 31, 2008. This less than 30 days to pay for my JANUARY 2009 bill.

WHAT IS GOING ON HERE??!!! The economy is in the toilet, the banks, including Washington Mutual and the greed of its executives, board - the criminal "decision makers" are now trying to screw us by twisting the knife they have so deftly plunged into us - the stupid consumer. By the financial industry's greed, evil, malicious and soul-less, cheating manipulation of the economy - the USA has reached the lofty standards of a third world country.

Why have call centers at all? There is nothing in the least resembling customer service with foreign countries. Do yourself a favor and save us money - the off shore call centers are insidious crap! Useless!

I am, in disgust - and a person who will use the internet to spread this disgust!