Washington Mutual Bank

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Category: Miscellaneous

Contact Information
United States

Washington Mutual Bank Reviews

November 6, 2008
Awful bank
I received a check in the mail for 3950.00. I called the company it was a research agency it all sounded legit. So I went ahead and did it. Washington Mutual told me it would have to clear in 5 days. This was on a Monday that I deposited the check. Sure enough on Saturday the funds were available. My first thought was cool everthings went through were good to go.

So on Saturday I took out a portion of the money to do the first job requested. Then I let the remainder sit there till like Wed the 15th . About a week later I received a letter in the mail something was wrong with the check at the amount of 3950.00. That I needed to contact the bank as soon as possible to resolve this issue. So I did . I talk to the Manager Manty.

At that point he starts to change his tone of voice like I had committed this crime. Like I knew it was fake.I told him look I have all the paperworkright in my hand . I also preceded to tell him I had checks out. What about them. All he kept saying was you owe us are money back. Kept saying I needed to come in to the bank right now. He was so abrupt with me. I thought maybe he was setting me up. To tell The police that I had purposely done this.

So I Finally got a hold of my husband told him what was going on with the bank how they were making accusations. When we got the bank. I set and tried to plea my case. All he kept saying you owe that money and we will get it. In a very rude way.I told him what do I do my sons disability check is to be direct deposited on the first. Thats all the money I have to pay my bills. Again he said you can try to call social security but we will get that money.

I did I called Social Security Tried to get the deposit stop. I was 3 days to late. There cut of is the 17th. I called on the 20th. Now you know as well as i do by Manty's Comment he knew it was to late. Still though at that point I thought it would come in Check form. I waited by the mail box till the mail ran. I had even had bills extended waiting on the mail.

When it didn't come I had a bad feeling it went to the bank. I tried social security first they said call the bank. If ain't there and you don't receive it 3 Days call us back. Low and behold. I call the bank, again who do I talk to Manty. When I ask him if thats what happened to the check. He said yep, Now you only owe us 31something. I said Hey you mean to tell me I cant get any of that money.

I said I filed the police report you told me. His next comment was lets see what I do. Come on in here and lets work something out. He knew they wasn't going to give me that money. What he didn't know is my mom has turned real bitter in her elder age. I called her and told her what was going on. They made a couple phone calls and found out they cant take a government check for a bad debt. So I took her up there to talk to him.

Again I told you we would get our money, you owe it to us. My moms words was you will be hearing from our attorney. Now I have bounced 5 check from them freezing my account. They took my only form of income. The checks will go to the state within 15 days. Yet all I got we will get our money. I wanted to tell him tell that to four little boys you took from .
October 28, 2008
WAMU LOSES BANK WIRE FUNDS
I sent a bank wire on 8/13/08 for $500.00 through this branch. The funds were lost and the Beneficiary, another financial company, asked for an MT103 to help locate the funds. It was not provided. AFter 2 months of waiting, they suggested I recall the wire. Why was this not done immediately? It is now 10 weeks later and I still do not have my money back ($500.00) and there is no hope in sight to get it. I am now not even receiving responses to my queries as to where my funds are and when I will get them back. I am in limbo. I want my funds returned, it has been months since they were sent.
The beneficiary company asked for the MT 103 wire form as they can locate the funds within their bank quickly if they have it. The bank is Banco Nacional dr Costa Rica. Had I known 10 weeks ago that I could simply recall the wire I would have done so immediately. Now I have no money, the bank says they are not "in control" and cannot get me the funds back and time is passing. I am not getting replies to my emails any more and there is no end in sight to my loss.

THEY TOOK MY FUNDS AND THEY ARE GONE!
October 22, 2008
did not abide by letter customer received
I received a letter from Don Dickerson(who is no longer employed there) June 21, 2008 stating if I would open a checking account they would send me a $75.00 check within 12 weeks after I opened the account. My account was opened on June 24, 2008 and remained active until October 22, 2008 when I closed my account, due to WaMu not sending me the check. On September 30, 2008, I spoke with Michael Cevellos, who opened my account and he stated the reason I had not received the check was due to the fact that the incorrect account had been inserted by WaMu. This was in the E-Mail, which he read to me, that he stated was from WaMu's office that was taking care of the problem. He said that I would receive the check within 2 to 3 weeks. I allowed 3 weeks and called Mr. Cevallos on October 21, 2008. He replied he would check it out and call me back immediately, which he did not. The next day, October 22, 2008 I called the WaMu branch in Deer Park, TX. about the problem and was told I needed to speak with Mr. Cevallos, but he was not there. I then called the toll free number at 1-800-685-1644 and was told the following "The record has been batched for fullfilment". The WaMu representative said, that meant that the Deer Park WaMu branch would have to issue the check, being that is where I opened the account. She also stated when UPS delivered the check it was not signed for. No check was ever delivered by UPS. I have been trying to get the tracking number for the check, but they have avoided giving me one. I am a senior citizen and I feel this is a very poor business practice for any bank to treat any customer in this manner...
September 23, 2008
the bank reinvested my money without my approval and ignoring my written instructions
WHEN MY CD MATURED I WAS IN EUROPE ( I WILL BE HOME OCT.16TH)
DURING THE GRACE PERIOD I CALLED THE BANK EMAIL
THEM WHAT I WANT WITH MY MONEY.THEY IGNORED MY REQUEST AND REINVESTED WITH VERY LOW INTEREST HALF OF WHAT THEY ADVERTISE LESS THAN 2% .
WHEN I TOLD JENNIFER ON 9/23/08 TO SEND ME A CHECK TO
MY HOME ADDRESS SHE IGNORED MY REQUEST SHE SAID IT WILL BE DONE.NOTHING HAPPENED.SHE KEPT ME ON HOLD WHILE
I WAS CALLING FROM ROMANIA AND NEVER COME BACK TO CONFIRM SHE WILL MAIL ME MY CHECK.
I WANT MY MONEY, NOW.I WANT MY MONEY TODAY OUT FROM THIS BANK.I HEARD IT WILL DECLARE BANKRUPCY.
August 4, 2008
Bad service
WAMU's free checking comes with sorry service. Two examples: my debit card was 'randomly' frozen on a holiday weekend; could not get through the telephone banking maze; went to the bank and spent nearly 90 minutes with a banker being on the phone trying also to get thru to the right department; turned out to be a help desk in India that merely verified a couple of charges with me; I lost two days of holiday access to my money and two hours of business time, and got a parking ticket on top of this. More recently had a double charge on debit card, tried to resolve on line, then instructed to call a claims number: called the number and was transferred five times over a thirty minute wait. Absolutely pitiful service.
May 24, 2008
Credit card scam
I opened a new WaMu account in March 2007 with a 0% apr for balance transfers and low rate (8.99%) on purchases. I made timely payments until December 2007 when I was two days late due to not scheduling an online payment (my fault to be sure). Now, interest rates have been hijacked to 28.99%. The latest scam is that they have reduced my credit line to just above what I owe which kills my credit score so that they can now justify even more screwing me over. I had called about the high interest rates about 21/2 months ago and Sandra at WaMu said my rate would be reduced to 3.99% on balance transfers and 11.99% on purchases... LIES! Today, Anna the manager said that would not be the case but in fact balance transfers would be 11.74% and purchases would be 19.99% and they would reduce my credit line anyway. I told her that I did understand credit scores and that reducing my credit line hurt me tremendously on my report. Anna basically said "too bad for you". These people are bastards. Do not do business with them. Capital One is the only credit card worth having. I will pay these people off and kick them to the curb.
July 4, 2007
Phishing!
I got an e-mail to "update" my information due to "unusual activity" on my account or credit card. I DO NOT HAVE AN ACCOUNT OR CC WITH WAMU.

I forwarded this on to them and they assured me it did NOT come from them. It looks VERY official BUT DO NOT FILL OUT ANYTHING!!! Further, their link takes you to a pron site that, I'm sure, debits your account for membership just as soon as you "update your information".

THIS IS NOT WAMU's doing, they are using their good name to rip you off!
November 30, 2006
Discrimination and tax fraud!
The Nature of my complaint is against Washington Mutual Bank. I contacted this Financial Institution on Line. On 10/25/2006 I was provided with a confirmation number from Washington Mutual Inc. As I tried to fax my Real Estate contract. I was not able to provide this information. I was not aware of a Brach located in Frankfort Illinois. I contacted this office with my reference number. I was assigned to Mr. Janis. On November 1, 2006. Mr Janis was provided with my Signed affidavit as my Home mortgage and insurances was submitted to his office and my Truth and Financial Statements to some of my Finances. Which I am alleging that I experienced a discriminatory practice as I was asked unethical questions and he was not providing my application, as he stated he could process a Jumbo Loan and no assets no verification Loan. He contacted my Realtor, and stating conflicting information after speaking to me. This party did not comely with my Mortgage request, as my Loan was processed to a third Party in Irvine California Washington Mutual 2 nd Floor 17875 Von Karman Irvine California 92614 report number 29450057 Individual Case number 329683231 Repositories XPN TU EFX sCORE DATE 11/17/2006 applicant; Angela Lynn Giles I have tape recorded messages that he called me the date of 10/27/06 THROUGH 11- 22-06 LEAVING DECEPTIVE AND MISLEADING INFORMATION MY VOICE MAIL. This matter can not be resolved as I have retained an Attorney for the False documentation toward my credit and Banking Complaint which I am seeking Damages immediately. My close date is DECEMBER 15, 2006. In addition to my complaint I am seeking his immediate arrest, and that he faces jail time of 30 years. I did not elect to any party to unethically mistreat me for funds I have already worked toward, he as I viewed provoked contractual disputes, and not my Request which was to secure a Mortgage and not a mediator for his questioning which was none of his business. The Realtor is willing to report his action as well. Mary Peeken River Valley Realtor provided the contract and showed me the property. I also want to mention that twice in less than 4 years I have been harassed by PARTY IN THE state of California. My association has been with purchasing clothing. I have never been in the state of California. I have proof that this state twice vilsted my rights to Banking and loan request. Great Lakes Bank account number 24112826332, 30042519. I requested a Car loan, my account was processed in California, as a result I was not able to write checks in Illinois which I could not buy food, clothing or pay for expenses. I vowed that this action taken I would make these individuals pay for all damages. this action occurred approximately 2001 to the present. I have contacted State Prosecutor's in your California as I am seeking Legal action and the persons to face imprisonment for the damages caused then. This party is not sorry or have in remorse, for the harm caused. I am seeking the derogatory and false information removed from my credit report EFX 00038 00010 00018 00013 038 010 018 020 All three bureau reported inaccurate information, and would not prevent this matter from ever occurring. It was just reported again, that Some one took my name, and allow a party by the name of beeny to to charge to my account $2346.22. My account I could only charge $500.00. He has not been authorized , not an associate, or married to. I am seeking his immediate imprisonment of 30 years or mre. Why was my information sent to CBA information Solutions 4 executive Campus, Cherry Hills , NJ 08002. iT WAS THIS COMPANY WHO SUBMITTED THREATENING LETTER TO MY RESIDENCE FOR A PERIOD OF 4 YEARS. Because I was deceptively mislead to career path in New York and I awaited for ten years believing I would be a flight stewardess and work for JFK international Airport, My personal information should have not been permitted to these individuals, as I stated to US courts I would never forgive them for the cruel joke played on my life, and that their actions resulted to Them not ever contacting me and that there were forbidden forever not to ever associate them selves with me. The only option that would be resolved I desired that they face jail time. I can not buy back my time lost, and they have no professional business with me. My name is Angela Lynn Giles my social security number is my case number. I can be contacted by e mail or by phone 708 439-5969. I have not worked since 2003. A case was won on behalf 05C209. The defendant continued to harass me, by making false claims to income tax. I have experienced housing discrimination, and tax fraud by these individuals. I will not allow this intimidation to carry on. I am relocating to Bourbonnais Illinois to the home in which I elected to purchase. I desire that Lincoln Financial Group honor my request I wil not be bullied into moving to Indiana. They have also permitted a mentally Ill person to stalk and torchure me, for my retirement pension, and I desire to be protected and my assets protected from this individual, their is no place in my personal life for this individual. As I want to leave for this reason only.

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