Recently, after one of my visits to the local WAMU office, I was persuaded to apply for a WAMU Master Card. After using the card for few months (and making all the payments in full), I noticed a online transaction fee of $14.95. When I called to ask about it, I was told that apperently I had requested to make an express payment. I told the customer service person that I made the payment several weeks before the due date. Does that make any sense that I would request an overnight payment? In any case, to make the long story short the WAMU rep would not reverse the fee nor would he allow me to talk with a supervisor. Needless to say I closed my account and strongly recommend anyone to stay away from WAMU. I realize banks are in financial trouble thus trying to rip off anyone they can. However, this is highway robbery, and I will never use any products related to WAMU!

I was injured by a mortar blast in Iraq, in June 2005, and after 5 surgeries I was medically retired by the Army and listed as 100% disabled by the VA. I have a credit card with WAMU, and luckily, or at least I thought, I have the WAMU credit protection. I do not have nor do I want social security disability, My wife works and with my military disability and a little help from God, we can pay our bills and we will be OK. I don't remember when I took out the credit protection, but, I do know they never miss taking out the payment for it. I filed my claim the first time in Feb. or Mar. of 2008. I included my medical records that showed disability, My U.S. Army Medical discharge, a copy of my Purple Heart and they then put the account on freeze for around 3 months, even though It stated I was permanently disabled, they listed it as hospitalization. I filed again in May or June. They sent a letter asking if I was receiving Social security disability, to which I replied no, and sent the form back. Even though I sent the it back within a week of receiving the letter and form, they replied by saying they had not received form within 30 days, and that I had to re-file. I was frustrated, but I did so. I then received another letter asking if I was getting social security disability, and if not, that I needed a letter from my doctor saying I was unable to work. My doctor immediately completed the letter, and I mailed it. Yet again, I received another letter saying that I did not get the information to them in time. Now I am going to file one more time. I guess I will have to file for social security disability just to get WAMU to fulfill there obligation. Please, don’t waste your money, never take the credit protection through WAMU, maybe through any credit card.

Thank You

I was sent an offer for 0% interest for 18 months on any balance transfers over $100. I signed up for the account and initiated the transfers. I was charged 8.99% on my first bill for my entire transfer. I called the customer service line and was told they did not have any record of my 0% offer. I was charged $84.24 in interest from them and will have to pay $381.43 to transfer my balance back to my original account. This scam has cost me almost $500 and I am steaming mad.