Washington Mutual
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Category: Business & Finances
Contact Information United States
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Washington Mutual Reviews
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Luhane
June 28, 2011
Stay away from this one
I relocated from California to Arkansas and found that there were no Washington Mutual branches in this state. Since I had some money in my WaMu checking account, I wanted to close it out and get my balance. First of all, the bank personnel told me that I would have to go into a branch (over 2000 miles from me) to close my account. This is ludicrous. So I decided just to write a check to myself for the balance of my account from my online checking. While out shopping that same day, I realized that I could have probably just have withdrawn the money from an ATM. I thought I'd give it a shot, since I figured if the check had already been recorded, they would simply decline the ATM transaction. If it went through, I'd cancel the check online. Well, I was able to withdraw the cash, but then WaMu charged me for an 'overdraft' due to the original check I had written, but I never cashed the check. Since the check had not been cashed, there was nothing to cover. I even told them I would return the un-cashed check to them. They refused, stating I had to pay for an overdraft. My points: 1) If the check was never cashed, there was no overdraft to cover. 2) If the check had been 'covered', then there should have been no balance available for me to withdraw from an ATM.
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Randy
May 12, 2011
Charged overdraft
I relocated from California to Arkansas and found that there were no Washington Mutual branches in this state. Since I had some money in my WaMu checking account, I wanted to close it out and get my balance. First of all, the bank personnel told me that I would have to go into a branch (over 2000 miles from me) to close my account. This is ludicrous. So I decided just to write a check to myself for the balance of my account from my online checking. While out shopping that same day, I realized that I could have probably just have withdrawn the money from an ATM. I thought I'd give it a shot, since I figured if the check had already been recorded, they would simply decline the ATM transaction. If it went through, I'd cancel the check online. Well, I was able to withdraw the cash, but then WaMu charged me for an 'overdraft' due to the original check I had written, but I never cashed the check. Since the check had not been cashed, there was nothing to cover. I even told them I would return the un-cashed check to them. They refused, stating I had to pay for an overdraft. My points: 1) If the check was never cashed, there was no overdraft to cover. 2) If the check had been 'covered', then there should have been no balance available for me to withdraw from an ATM.
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Neggon85
March 13, 2011
Fraud
WaMu Fraud is the top news headlines. But Washington Mutual securities fraud is a separate cause of action from what many shareholders presume. Shareholders are in the hole and are desperate to recover their losses.
A law suit filed by an individual investor in Los Angeles County fails to state cause of action. The crux of the case is, a shareholder who left without his investment sued Washington Mutual and JP Morgan Chase in Municipal Court of Los Angeles, Santa Monica Branch. The law suit that was filed alleges fraud on the part of both companies involved in the Washington Mutual and JP Morgan Chase merger.
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MarC92
January 15, 2010
Overdraft charges
I recently made a mistake on my in money account i went over .02 cents and they chrged me $33.00 2 weeks later my mistake .03 cents same thing $33.00 overdraft i talked to them and they would not help me at all i am on a fixed income ssdi i think its sad when tey dont care about consumers at all after all with out us they wold not ge there so for a measly .005 cents it cost me $66.00 out of my social security check whitch everone knows is not enough to live on any way.
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Galina25
September 16, 2009
Simply terrible
So you think you money is safe in the bank. better think again it may be much safer in your sock drawer. I May of this year I opened a CD at Washington Mutual with $75, 000 from the sale of my last home. The CD was in my name alone since I was single when I purchased the house and had just gotten married when I sold it. In California we call this separate property.
It never occurred to me that the funds might not be safe or that someone could remove them without my permission but that is exactly what happened. Beginning in August my then wife systematically transferred the funds out of the CD and quite without my knowledge. She did this over the phone by simply calling Washington Mutual and making the transfers. I had a joint family account with her in order to pay our mutual bills that she managed and it was to this account she initially transferred the funds before removing or spending them.
During this period I never received any communication with Washington Mutual regarding this CD. I went long my happy way secure in the fact that my money was safe in such a wonderful institution. When I discovered the loss I immediately went to the local branch and spoke with the manager. She determined that my wife had committed Bank fraud and had even deposited a bad check for 75, 000 dollars to try and hide it from me. he indicated to me that if I filed for bank fraud they would prosecute my wife. I chose to do exactly that and to my surprise the banks fraud department determined that because the funds were transfer to a joint account I had received benefit from the transactions and the problem was between my wife and me. Ridiculous as this seems the bank denied my appeal on the same basis.
I have since filed a complaint with the Department of thrift supervision but for 6 months I can get no response out of the OTC. Now I come to learn that the CEO of Washington Mutual is on OTCs' board “Wow talk about the fox guarding the chicken coop”.
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BlackChris
August 14, 2009
Simply awful
Washington Mutual did a deferred payment and never told me that all of the monies would be due after six months. In my understanding of something being deferred you would start again from the next payment. Well that never happen that want all of the money. Another issue I have with them is the Loan Modification program it takes them months and months to work with the customer. They are fast to call you every single day to get their payments but when you need help forget it. Washington Mutual wanted the government hand out and their hands were out for money. If people just sit back and do nothing about the companies just wanting to help themselves nothing will change in this world.
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Jenny Twinmom
July 8, 2009
Loan modification and incorrect credit report
When I was bedridden with twins, I called to see about refinancing. Washington Mutual offered me a loan consolidation, which took a couple months to go through. In November 2009, they called to tell us modification had been approved but to not make December payment. They told me it wouldn't affect my credit. I noticed their numbers were wrong as years two and on included escrow instead of just principal and interest when I got documents, but I was assured it wouldn't be a problem so I signed and returned.
I found out they reported my payment as overdue for December so called to remind them the only reason I didn't pay was because they told me not to. Then when I asked about them updating the numbers, I was told they'd rework it. After a couple of months (all along I was paying more than the amount listed on loan modification to pay), I got a call back saying the documents would need to be reworked. I was told the credit would be fixed.
In May I was denied for a car payment because WAMU was still reporting December payment as overdue and when I called WAMU, they told me I was $16, 000 overdue. Somehow the modified payments kicked back to the higher interest rate and payment. After speaking to a manager, they assured me it would be removed and a letter would be mailed to me confirming it had been done. When it wasn't removed from my credit report, I refuted it with the bureas directly. In the meantime, I got two letters confirming and apologizing for WAMUs mistake and was now being reported correctly to the credit bureas. As of July, the disputes were "updated" to now saying I am 61-90 days overdue and owing over $24, 000! When I called WAMU, they denied ever having a loan modification and told me I am at fault for all past due amounts since I assumed the loan mod would go through.
As a sidenote, I've been told for a month that the new loan mod was worked out to be lower than the last one and the new documents would be mailed to me. I've been given numerous names and numbers to speak to the supposed closer or am told they will have the closer call me. I have called weekly since May (sometimes twice a week) to get this matter resolved. I've been told the payments I was making have been placed aside in an escrow-type holding account awaiting to be allocated once the new loan modification was resolved.
So my credit is shot, no new loan modification documents are in sight, and WAMU is denying the existence of the first loan modification as well as that they would correct my credit. Of course, I have all originals (as well as a new statement with the reflected new payment after the original loan modification was finalized). Is there a class action lawsuit? I lost thousands of dollars of possible rebates for the car I couldn't purchase because of WAMU incorrectly reporting my credit. My biggest concern is the difference of thousands of dollars for January-July, the constant calls and mail of other home refinancers trying to "help me save my home." It's like getting harrassed by creditors, but for no reason! Please help!
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gmperez1979
June 26, 2009
credit bureau reports
I lost my job on april 2008 and was still able to pay my mortgage automatically from my checking account with washington mutual until feb 2009 they told me not to pay 3 months because i would qualify for obama's economic reflief plan and it was simple; I would not pay them for 3 months, my credit would not be affected and then they would modified according to state guidelines. of course this didn't happen and then washington mutual told me they could not show me how the calculation was made and that they had to report me to the credit bureau. I have been calling them and they are giving me a closed door answer. please help me and let me know i was never late and i am a single mother; I had the loan for 5 years automatic payment and washington mutual lied to me so i could sign the modification. can someone tell me what i could
thank you,
GMPerez
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Sullivan
June 15, 2009
Unauthorized charges
I received a letter in late January from Washington Mutual stating they would be changing our service over to Chase Bank so I thought maybe the billing cycle date was going to change as well and I never received a bill. Then I get a letter in the mail stating it was a friendly reminder to send a payment, at which I immediately called to let them know I did not receive my bill so I made a electronic payment as I always do thru my checking account for the amount they were requesting in the letter that same day.
When I asked if I would be charged a late fee I was told they could not do anything about it because my payment was late. So, I paid the bill and then waited 5 days (as I was instructed to do) for the payment to be posted to my account. Then I call back andget a extremely rude rep on the phone that said they could not help me and did not offer me any options as far as disputing or appeling this decision, rather he said he would just cancel my account.
I called back and asked to speak to a supervisor and they told me they couldn't help either. I then sent a written appeal disputing the late charge and was again told I would not be credited. I have asked them to send me a copy of the statement that I never received, and to this day I have not received anything. My statement date on one bill is closing date 12-3-08, then the next one with the late charge is dated 2-3-09.
In response to my written dispute from Chase Bank they sent me a letter with 'tips for avoiding late fees'. Did they even review anything I sent? I doubt it! I am appalled that they can not understand why my payment was late. It obiviously wouldn't have been late had they sent me a bill in the first palce. I realize there are people that may call in saying they never received their bill, but if they looked at my payment history they would find that I have never been late with a payment once!
I really thought that Chase Bank would be more considerate than Washington Mutual was to me since they might have been losing their jobs, because I have never had a credit card company NOT fight to keep my business until now. Its only 39.00 but it is the principal and I still do not no what was on my credit card for the month of January.
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jenycce
June 4, 2009
stealing
Message Sent: 06/04/2009 08:17 PM (Central Daylight Time)
Confirmation Number: K117830834A282BE2
Subject: About my my savings - 4626
I am extremely upset ihave had problems with wamu for over a year this has allbeen about a stolen card. The bank closed my checking account... I have had to pay the bank back the money thatwas stolen from my account as well as fees from the bank i was advised not to touch my savings account . I contacted the bank and was told that aslong as I kept 25 dollars in my account I would not have a problem I recieved a message in my email today saying that i had an overage in my account. I called the phone repimmediatly she was very rude and uninterested in my situation I asked her to speak to a manager and she transfered me to the mrnu prompts and then I received a message saying that the service was closed for the night to call back tomorrow this is very unprofessional I will make sure and let every and any one I know not to bank with wamu I opened another account while I waited for the situation tobe fixed with the idea that I would return with the bankI have been with for 9 years. I can't not believe that with the economic status we are all in this bank would take advantage. my email adress is [email protected] and my phone number is 3055259489
This is the message I sent out after the representative pertended totransfer me to the supervisor. This is the worst bank ever I cannot believe that they are so bad off that theymust steal my money from my account. I am making sure that everyone I know hears about it because I dont everwant anyone to go through this.
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