Washington Mutual
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Category: Business & Finances
Contact Information United States
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Washington Mutual Reviews
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No Thanks
April 14, 2009
Unethical Theives!
I closed my account with Washington Mutual over a year ago. When I did, they told me that my 'Rewards' money - the money you earn whenever you use their stupid credit card - would be refunded back to me on the anniversary date of my opening the account, and I would have to wait a few months. I closed the account because they are tremendously stupid and wouldn't cash a $45.00 check from my company because I didn't have that much in my checking account, even though I had over $300 in my Savings Account with them. Plus they routinely bounced checks on my account AFTER my checks were deposited. I got every penny of those NSF fees back by fighting with them continuously. The only way I was able to prove my deposits is because of keeping my deposit slips - because they always told me, "We don't have record of your deposit." MORONS! So - on the exact anniversary date of the 'Rewards' account, I went to the Washington Mutual in Coppell to get my few cents, as I was told by their teller to do. It was less than a dollar. (Some Reward.) Still, it was my money. The manager of the bank said, "Oh no, we can't give you that money, you forfeited that money when you closed your account." I told the idiot, "YOUR teller told me to return on the anniversary date and I would get my money!" I told him I wasn't going to leave until he gave me my money, or else I would go to the police and file a theft report. I waited more than an HOUR for the moron to give me my few pennies!!! They will lie to you and steal your money! Don't bank at Washington Moronical. I have a great account with Century Bank Direct now and they are awesome! They are very helpful and friendly and they don't steal your money and lie to you.
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Nataly
April 8, 2009
Unauthorized charges
Like many Americans that find the economy squeezing our pocket books, I am even more overwhelmed when my credit card companies arbitrarily raise interest rates to painfully high amounts on existing balances. Recently I was raised to an interest rate of 23.85% on my Washington Mutual credit card, which has now been taken over by Chase. This occurred during a time when my credit score was rising into the higher range of “average". I have never missed or been late on a payment, and I always pay more than the minimum payment due.
When I spoke to two supervisors in the credit card department of Washington Mutual/Chase, I was told that they “are unable to negotiate interest rates." They said that they monitor their client's accounts constantly and “IF" an offer for a lower interest rate comes up, I will be contacted. This is a joke. I have never received an offer for a reduction in interest rate on an existing balance. Usually the only offers for lower interest rates come from competing credit card companies trying to lure me away from other companies. They offer misleading rates which jump tremendously when the honeymoon is over. After reading online comments at numerous sites, I find myself almost feeling lucky to be asked to pay “only" 23.85% on this Washington Mutual Credit Card, because for some are going even higher. This interest rate is more than 10% above any other card I hold. I fully expect to hear from other companies that just haven't yet gotten around to raising the interest on my other cards. They want to get their shot in before new rules take effect in 2010. It's like telling a criminal that he's going to have to stop stealing in 18 month, so he better get to it.
I was told by one supervisor that I had received a notice that this raise would occur if I didn't “opt out" by a date that has now passed. We check our mail carefully and if we received such a notice it must have been very well hidden in the fine print. These practices by banking companies have to be regulated and controlled before 2010. I am hopeful that The Credit Cardholder's Bill of Rights: Balanced Reform, will pass and take effect quickly. Please do all that you can to help those of us that find ourselves at our wit's end in this very tough economy. The very companies our tax dollars have been given to without restriction are now gouging us for every cent they can. Only you in Congress have the power to stop them.
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Brad
March 18, 2009
APR increased
I just got off of the phone with the Wamu Customers Service for my Master Card credit card. They increased my annual APR from 9.99% to 17.99% without let me know. They said the increase was on my statement...what is that? But they sent a letter in Dec.08 saying Wamu will be Chase and they will increase my annual APR from 9.99% to 12% then I called to confirm if they have more changes and they said no. Then on 02-16-09 I received a letter saying they had some mistakes on my account and the APR will be 17.99%. I called today to close my acccount and say I don't agree with the increase and they close my account and told my account has already changed to 17.99% APR. I explained I didn't know or got any letter about that and they kept saying I did plus the changes was showing on my statement, which is a very trick way to tell the customer the changes...I spoke with the manager but she was terrible rude and told me anything could be done. Wamu sucks!!!
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Evan
March 16, 2009
Overcharged
I received a check from my aunt a few years ago for my birthday. It was a Chase check, as she works for Chase. I brought it to my Washington Mutual bank and deposited it, then made some purchases. I got a letter in the mail the next week stating that the check had not cleared in the account and that several of my purchases were overdrafts because of it. I went to the bank and paid the $100+ that they told me I owed them, but resolved to look into the issue more.
I called my aunt and explained what happened. She asked me why the check had not cleared and when I read the whole letter from the bank, they said that they could not find the account it was coming from. She said this was impossible and that I should call Washington Mutual. I called their headquarters and explained the situation, but was told that Chase's stamp was on the check, making it their fault.
I relayed this information to my aunt and she investigated the matter further, talking to several high up managers in her Chase office. They said that it was most certainly not their fault, and that Wamu had affixed their stamp to the check. This went back and forth several times and I spent countless hours at my Washington Mutual branch and on the phone with many managers from Wamu. I never got a firm answer from Washington Mutual and they refused to refund my money.
To this day, they haven't corrected the problem.
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Glen
March 13, 2009
Bad service
Once again I have tried to find out what will happen to my loan when it is paid off May 1, 2009. I have auto pay. My last payment will not be as much as my auto pay has been. Do I need to cancell further payments at the bank or will WaMu stop taking money out of my account once my May payment has been made? There is no number on the phone answering tree at WaMu that addresses pay off. There are no live people to talk to, only machines. I sent an email from the web site and got this reply:
On Sat, Mar 7, 2009 at 6:28 PM, Personal Banking wrote:
Please visit Chase.com at http://www.chase.com to refinance, apply for a
new home loan, check mortgage rates or talk with a Mortgage Consultant.
If your inquiry is regarding your existing WaMu Home Loan, please
contact Customer Service at (866) WAMU-YES. Thank you for your
business.
EQUAL HOUSING LENDER
Privacy & Security: To access the Washington Mutual privacy policy go
to:
http://www.wamu.com/customer_service/questions_answers/security_privacy/default.asp
Please note that you are unable to respond directly to this message. If
you have any questions about your account or need further assistance,
please contact Washington Mutual Customer Service. Products and services
offered by JPMorgan Chase Bank, N.A.
JPMorgan Chase Bank, N.A. and its affiliates are not responsible for and
do not endorse any information, advice, opinions, or services from
third-party news information or service providers. Washington Mutual, a
division of JPMorgan Chase Bank, N.A.
All products are subject to credit and property approval. Rates,
program terms and conditions are subject to change at any time without
notice. Not all products are available in all states or for all
amounts. Other restrictions and limitations apply. © 2009 JPMorgan
Chase & Co.
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RAMEEZ'S JOB SCAM COMPLAINT
February 16, 2009
FRAUD
THIS GUY SENT ME AN EMAIL SAYING THAT HE IS GOING TO OFFER ME A JOB OF A MYSTERY SHOPPER. AT THE TIME I NEEDED A JOB SO I FELT FOR IT AND TWO DAYS LATER A CHECK OF 3, 800 CAME TO MY DOOR THROUGH UPS AND I SIGN THE PAPER. THE DEAL WAS TO GET THE CHECK SEND IT TO SOMEONE ALONG WITH DETAILS OF HOW THE CASHIER/ATTENDANT REACTED IF I WOULD BE EVALUATING HIM/HER. TURNED OUT WHEN I DEPOSITED THE CHECK IN MY WASHINGTON MUTUAL ACCOUNT, THE CHECK TURNED OUT TO BE COUNTERFIET AND NOW THE BANK HAS SHUTTED ME OUT OF THIER SYSTEM FOREVER I THINK. AND ON MY PART IT IS NOT FAIR BECAUSE I AM CONSIDERED A SCAM VICITIM IN THIS SITUATION. THE BANK SHUTTED ME OUT OF THIER SYSTEM AND I CANT BANK THEM FOR A WHILE NOW WHICH I THINK IS NOT FAIR ON ME. I THINK SOMETHING NEEDS TO BE DONE.
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Kim
February 6, 2009
Overcharged
I saw a couple of other similar complaints as I do so I thought it was worth complaining so people will not get caught off guard.
I received a 5% APY CD offer from Washington Mutual in September so I went ahead and signed up for it. I waited for micro deposits to show on my bank account for about three days but they never did so I had to email and call WaMu asking when they were going to make those deposits. Only did they then make the deposits and once I verified funding for the new account it took another three weeks for them to transfer my funds. Meanwhile I repeatedly called them and sent them emails to find out what was happening with the account, without any of their representatives giving me one single satisfying answer. It took about a month for the funds to be transferred and I actually did not realize that my rate had been lowered. I'm in law school and I was busy preparing for finals so when I received an email message that the funds had been transferred I naturally thought I would get the 5%.
I only found out that my rate is now 2.96% and I've been trying to get a hold of one of their product representatives via email, phone, what not but they all keep saying the same thing over and over and over that it cannot be changed because I failed to fund the account within 7 days.
I just think this kind of deceptive behaviors by financial institutes are what got us into this kind of mess that we are experiencing. I just wish that no one else falls for WaMu's deceptive offer. I don't think I will ever deal with the bank again once my account reaches its maturity.
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DAVID WALKER
January 26, 2009
credit card services
I HAVE BEEN RECENTLY LAYED OFF FROM MY JOB. I AM TRYING NEGOTIATE MY RATES DOWN ON MY CREDIT CARDS.I HAVE ALWAYS PAYED THIS CARD ON TIME, NOT ALWAYS IN FULL.THAT DON'T SEEM TO CARE AT ALL.MY RATE IS UP TO 34% THAT IS UNHEARD OF.JUST NEED SOME HELP DURING THESE TOUGH TIMES.THEY OFFER 0% TO NEW CUSTOMERS FOR 6 MONTHS, BUT ARE NOT ABLE TO HELP ME.
THANK
DAVID WALKER
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Johnnyphx
January 21, 2009
Contacting them does no good
I lost my job in May due to the company's filing a Chapter 11. As a result, I paid my mortgage until last October. Prior to that, I sent WaMu letters, copies of which I have (sent certified, return receipt requested) indicating my problem and what I planned to do to rectify the situation, to wit: I would, at the earliest possible time, withdraw a sum of money from my IRA to cover the back payments and to proceed with timely payments from that point. I had sent them the following: a letter to my financial planner, indicating he was to sell part of my IRA, a letter from my financial planner to Wa Mu indicating what he would do, a copy of the check I got from my IRA which needed to be placed in a bank for 11 business days prior to clearing, and two checks for the "reinstatement" and "assorted fees" to their vulture of a lawyer, amounting to some $4, 500.00. To be fair, I still owe them $128.96 -- a letter to them was enclosed with the checks and the schedule of payment for this coming Friday to send the rest of the money by Fed Ex to some clown in Jacksonville.
What did I get for my pains? Harrassing phone calls sometimes 4 times a day, and just yesterday, a notice my home was to be placed on a sale on April 15, 2009! Tell me the old guy from It's A Wonderful Life doesn't run this outfit!
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Legal News
January 14, 2009
Secret life insurance policies on employees
A Texas law firm is investigating Citigroup and other banks for taking out secret life insurance policies on current and former employees, and collecting the benefits when they die.
http://insurancenewsnet.com/article.asp?n=1&neID=20090113290.2_e8e10061f739577c
HOUSTON, Jan 13, 2009 (BUSINESS WIRE)-- Attorneys from Houston's The Clearman Law Firm ( www.clearmanlaw.com ) are announcing a nationwide investigation of banks that have purchased secret life insurance policies in order to collect benefits when current and former employees die.
Many of the world's largest banks have purchased "bank-owned life insurance" or "BOLI" for years, including Bank of America, JP Morgan Chase, Bear Stearns, Citigroup, Wachovia, Washington Mutual, Wells Fargo and many others.
"We are investigating banks that insure the lives of employees without their knowledge or consent, " says class-action attorney Scott Clearman of The Clearman Law Firm. "These types of policies benefit only the banks, not their employees."
In a BOLI program, a bank designates itself as the beneficiary of life insurance policies covering its employees. Nearly half of all U.S. banks have reported owning BOLI policies at an estimated value of $120 billion.
A bank purchasing a BOLI policy must provide the insurer with personal information belonging to each covered employee, including his or her name, sex, age and Social Security number. Employees' Social Security numbers are then used to conduct "death sweeps" where banks typically hire outside brokers to sweep public records in order to learn if an employee or former employee has died.
A person whose life a bank insured without consent may have a right to sue for the bank's misappropriation of their identity (name, sex, age and Social Security number). Employees may be able to recover profits made by the bank, broker and insurer.
"It is ironic that thousands of bank employees have been laid off, and yet the banks still stand to benefit financially when those employees die, " says Mr. Clearman.
Since the early 1990s, Mr. Clearman has been a pioneer in class-action lawsuits against employers for wrongfully insuring employees' lives for the employers' benefit. Following several individual lawsuits for the families of deceased employees, Mr. Clearman pursued landmark class-action claims against Wal-Mart and Fina that resulted in major settlements for his clients.
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