I tried to cancel our Waste Management contract last summer and they said we had automatically rolled it over another 3 years by not responding to them so we had to wait until this year. I just tried to cancel. You have a small window to cancel and I was a month late to notify them that we wanted to discontinue service with them. We are now stuck with them for 3 more years. They get you to start their service with cheap prices and continually start charging more.

This is a complaint letter about their company and employees.
On, Wednesday January 5 of this year we had a very late truck come to pick up. We believe it was the greenery truck. Later, when we went to turn our water on in the sink there was no water. We, called Helix Water District to find out what was going on? Someone later came out and checked. There were very large tire tracks over our water meter at the corner of road. It had been broken and a untold amount of water had been flowing down the main road. Because, it was night and we couldn’t afford to pay plumber’s emergency prices we went with-out water. We had guests staying with us. No water for showers and what was worse was we ALL had to use non-flushing toilets. The next morning I contacted a landscaper instead of a plumber to try and save money. We ended up being with-out water all day.

On, Friday January 7 I contacted Waste Management . It turns out a neighbor saw the truck. I was transferred to a Supervisor by the name of --. He couldn’t come out to see it Friday and my husband had doctor’s appointments on Monday so we made arrangements for him to come out Tuesday January 11. He said he would call before coming. We waited until the afternoon. I called Waste Management. I left a message on his voice mail - no phone call. I waited another 1 ½ hours called back and I was given his cell phone number. He acted like he didn’t remember talking to me but said he would be over. Waited until the evening with no phone call or visit from him.

So, our water meter was ran over, over a week ago. We are being ignored. We had to pay to have it repaired and we will have to pay for ALL the wasted water because it was on our side of the meter. We wasted two days because of it. And, we also had to suffer the embarrassment of having our company use the bathroom on top of each other. Then we are ignored on top of all of this!

I finally got tired of the poor service from Waste Management and decided to switch to another waste hauler. Just trying to contact them to terminate their service was a nightmare...I wound up on hold for a really long time before I could talk to someone. My containers were not picked up on the day they were supposed to...and I've been hit with a $25 bill for them to NOT PICK THEM UP!! Two phone calls ended after I was on hold for so long I had to go attend to other things. Today I called again after receiving the letter about the $25 bill. Spent a long time on hold waiting to talk to a nice lady who basically told me nothing. She offered to put me on hold again. (!) I explained I've been on hold A LOT with Waste Management and would she just call me back to let me know when the (full and now smelly) containers would be removed...and how the $25 bill would be resolved. I'm still waiting for her call. (Now I know why Waste Management containers have pretty much disappeared from my neighborhood in favor of those from other companies!!)

We moved into Lewisville almost two years ago and received a bill for garbage pick-up. We had our garbage container hit by a car and have tried to get a replacement. Finally, my husband called today and was told our account was suspended, Our garbage would not be picked up this Friday (They pick up on Wednesday) and we were completely confused. We called lewisville and were told that they pay for our garbage pick-up and we never should have received a bill from Waste Management. This company is either dishonest or completely incompetent. I think, with all the complaints out there about Waste Management, we should all join together and sue this company. I doubt they will refund their fraudulent charges. I will check back to see if others wish to file a "huge" group suit against this company. They should not be in business.

I made a payment through their website and received a confirmation number and all. They neglected to contact me and say that they had a problem with the payment or even a simple call about the past due bill. Now they want 2 months up front which is $162.00 and they still won't pick up the garbage till the next pick up day. Nothing but problems with this company in Oregon, however they have a monopoly on the city I live in so you're screwed for better service. So now I'm forced to start loading up my trailer and taking the garbage in myself, because I just can't take the BULLSHIT anymore!