Watch Repairs USA
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Category: Lifestyle
Contact Information
Mansfield, Texas, United States
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Watch Repairs USA Reviews
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SRAck
May 4, 2011
Scam Artists
My Seiko watch was working just find until I got a small crack in the crystal. The crack got bigger and the watch stopped. I found this place and mailed my watch to them They emailed me that the watch was not working after they had put a new battery in and said the watch needed repairs in the amount of about $160 to repair. I refused the repairs and requested they send the watch back. The watch was sent back. I took to a local jeweler and they replaced the crystal and the watch works fine. This place is a ripoff - I wish I had seen all of these complaints before I sent the watch.
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Andresetc
March 15, 2011
SCAM Artists
A bait and switch operation. Upon contacting them, they will tell you that the repair will run anywhere from $50 to $150 dollars. After shipping the item, the estimate comes back at around $500. This is obviously the MO of this business as many other folks here seem to have the exact same complaint. I will be happy to get a group together to sue these people. If anyone on this board wants to expose these CON ARTISTS, I'll be happy to add my energy to the effort. Meanhwile the better business bureau will be getting a notice from me as well. Is there anywhere else we can expose these THIEVES ?
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bc630
October 8, 2010
Watch "Repair"
I sent my watch to Watch Repairs USA for a new battery and to have the band repaired. They responded saying that it also needed a rubber ring, all of which I approved when they sent me the estimate. The watch was returned with those items completed but it now has mechanical issues... The minute hand is loose and the stem is bent and has friction when attempting to set the time. Their "customer service" department did not respond to my emails about it. I returned the watch to them and finally got a response from their impressive automatic emails about the status of the process. I received an estimate for this work and responded back that I should not have to pay for these repairs since these were not malfunctioning when I sent it originally. (And if these problems did exist when they initially examined it, why didn't they inform me that this work was needed as they did about the rubber ring??)
I received an email back from them today that had a very negative tone saying that I am responsible for the cost of repairs. I responded back to say that I will contact a manager there and to further express my dissatisfaction. They reponded with yet another condescending email, much ruder than the first.
And they call themselves "Customer CARE"???
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smiletoday
August 27, 2010
Buyer Beware
Unprofessional...and misleading. Dont be fooled by the FREE SHIPPING. Buried in their terms and conditions is a tiny clause about paying the return shipping (which will run you $30 plus dollars depending on insurance). Is it a scam?...no. But by design this company is not as transparent as it should be compared to reputable e-commerce shops. My advice is to avoid, support your local economy and just go to a reputable jewelry shop for better service and probably lower overall costs.
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vicki338
December 30, 2009
unreturned watch
Watch repairs USA has taken my money and has not returned my watch. This place may be a scam. I would urge all potential customers to look for another watch repair company.
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Akela
October 26, 2009
UNresponsive
Unbelievable process. sent my watch in april with full payment. repair number 4948. After much complaining watch returned in August with none of the repairs performed; no tune up, no bezel, no new band; no refund. Complained to cutomer service and they told to send watch back as it was an oversight. they received my watch 9/1/09. It is now 10/26/09. I was issued a warranty numer; 10709. When you look up repair status on the website it says; "We have received your watch as of September 1, 2009. You should be receiving an estimate shortly after one of our watchmakers takes a look at your watch."
People needing watch repairs beware. it is 7 months and watch repirs usa has nothing to say for themselves. how long could a part take to get???
Stick to a store you can walk into because in this case the convenience of the internet is just not there.
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yreina1
July 2, 2009
Watch Repair Scam
I sent them my Cartier Pasha for a small repair over two weeks ago and they never got back to me, now I'm trying to call them and the phone is disconnected!!
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Doug Kennedy
December 17, 2008
Took my watch and money and have not returned it
I sent them my Seiko watch for repair and paid $140 for it in September with the promise that it would be sent back in 2 to 3 weeks. It is now December 17th and they will not answer my e-mails or answer their phone. I think this might be a scam.
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