I applied for the Wimax internet package being offered by the company. The sales man informed me that there is no way to check if there is service in your area unless you pay and activate your service first. If there is no service I would get a full refund within 2 weeks. This was a lie, all salesmen have login accounts and they are required to make sure that they can provide the service before signing up customers. Anyway after activation there is no service in my area. I have complained numerous times, no one has shown up to collect the equipment or give me a refund. They are very uncooperative and refuse to help. I have corresponded by email and phone and have been told repeatedly that the matter will be taken care of. They required me to fill and send a form, which I have sent three times, they refuse to acknowledge receipt of the form and say that they have not received. The salesman has dissapeared and does not pick up his phone. I have never come across a company that deals so openly in fraud, they take money for services they cannot provide. I would advise all to keep away from Wateen and its services, they are frauds, they will take your money and not give it back, they will also not provide the service.