The compnay is insisting product holder for anual mentenence contract and getting money with an assurence that compnay will replace once time filter element and two time carbon of instument
contains. after getting money compnay is giving a form duly filled and mentioning a name of service centres with telephone nos. as when requires no response is from the given no. when we contact compnay offic and discusse them the reppy comes the person who filled the contract form has left the service and we can help only against payment. this type of habits is in rutine. please advise to whome we should contactor should we go for a legal action to stop such type of practice to save other customers who are holding compnay product

Sir,
I am very sorry to say that after a lot of hua and cry which is written in my first mail which is attached with this mail below, my water purifier got serviced on 21/01/09. At present again my machine is non-functional but nobody is there to take care.At present Eureka Fobes has it's franchise at Bettiah, which is being run by the same firm from which we have maintenance contract for Two years. Whenever we contact Mr Sudhir at his mobile number
+91-9430413904(Mr.Sudhir Kumar), we don't get satisfactory answer. I don't understand how can a company of such reputation can do this.
So please help us to resolve our issues so that my machine can be maintained on time, every time..


On Tue, Oct 14, 2008 at 7:11 AM, Anil Baranwal<[email protected]> wrote:
> Sir,
> We have purchased one water-purifier and signed an annual
> maintenance contract of 2 years for maintaining this product. The contract
> was signed on 10.11.2007 and valid upto 09.11.2009 .Invoice number of
> contract receipt number is 663 . This contract was signed with the
> Eureka-fobes's frenchisee M/s- CARE Enterprised, Chandmari Chowk, Motihari,
> W.champaran for Rs. 1690. But till date service of my water-purifier has not
> been done and my purifier is non-functional since may-2008. We have
> contacted the said franchisee for several times on their contact number
> +91-9430413904(Mr.Sudhir Kumar), but in vain. Every time we get assurance.Now we are forced
> to drink boiled water since may-2008. This product was supposed to
> maintained at interval of every Six(6) months. So I request you to maintain
> my system as per contract and bring my system from non-functional to
> functional condition. My system was supposed to have one charcoal changing
> in May-2008, which has not been done, so please extend my contract for
> another Six(6) months. We have talked to Muzzafarpur, but it has of no use.
> So please help us to bell out of this agony.
> We assume that this is a company of reputation and my
> problem must be shorted out.If this fails then we have no other option
> except legal proceedings.

The sales person promised to give a eurekaforbes bag while saling the product. We paid the whole amount and that day he told the bags are not in stock we will give you in the coming week.

Its almost 3 months over but nobody has given us the bag. When we call them they do not speak properly and show DADAGIRI, and they tell do whatever you want I am not going to give you the bag.

I tried calling the Sahakar Nagar office also but of no use. I want to report this issue to higher officials because this effects the company reputation in the market.