Wavee.com

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Georgia, United States

wavee.com

Wavee.com Reviews

	tossup October 25, 2010 no refund I accessed Wavee.com online auction site. Believing it to be like ebay I decided to register. I was asked to complete my credit card information, which I understood would be used if OR when I decided to bid on something. I filled out the info and pressed enter on my laptop. Shortly after I received an email thanking me for my order? They charged my credit card $179 for 350 bid credits. I immediately emailed them, explaining that I was a senior living on just $1050 total income each month, and that I did not request any credits, but just registered with the site. I received a couple of answers, telling me that they are sure I will find lots of good things to buy. I have since accessed the site again and find that they offer several different amounts of credits to purchased and the $75 was the only one that was ALWAYS highlighted. I honestly did not see that part of the registration (I have glaucoma). I do not wish to bid or buy anything on that site. I just want them to return my money. It will take me months to pay off for something I didn't even order in the first place. Please help.
	pcrtr83 October 11, 2010 misleading Wavee.com's registration is misleading, they charged me $179 without even having a confirmation page. Here is how the conversation went to get the refund...it lasted nearly an hour... You are now chatting with 'Sharon' Sharon: Thank you for visiting Wavee.com Livechat Line. Our goal is to provide you with excellent customer service. We are here to help you win auctions, save money and have a great time. May we start with your name please? Me: ************** Me: I was charged a fee of $179 that I did not agree to, and i want it refunded. Me: All I did was sign up and you guys charged me $179 that was not disclosed. Sharon: Please CLICK HERE to see your Original Payment Page. Sharon: The price is listed in 4 different locations (including underlined and bold) as well as the Order Summary. It is the consumer's responsibility to read the page carefully before entering credit card information. Me: no, if i click there, it closes the chat window Me: trust me, i've investigated your company, and i'm not the first person that you've done this to Me: I want a refund Sharon: Unfortunately, due to the fact that this is a special promotional offer - 25% off (not available to our existing users) and we state clearly that the credits are non-refundable, there is nothing I can do. Sharon: Every bid you place is a $0.60 discount against against items like MacBoook, Ipad, and iPhone. Even if you lose the auction, you can get the full value of your credits to apply as a discount. Sharon: We invite you to take just a few minutes to watch this short DEMO video. Please CLICK HERE to familiarize yourself with our patent-pending technology and cutting-edge platform which will enable you to save up to 98% off on the hottest products. Me: I purchased 30 credits within minutes of signing up. If your terms of me buying 300 credits was clearly stated, would I have bought 30 more within minutes of signing up? Me: I want a refund Me: If you do not refund, I will charge back Sharon: Your bank will see the exact same Payment Page as the above link, with the Order Detail on the left and the price clearly stated 4 times. We're confident that once you participate in a few more auctions, you will pay pennies on the dollar. Sharon: I am happy to remove the 30 credit purchase as a courtesy. Sharon: Is there anything else I can help you with? Me: No, I want a refund of the $179 or I will be charging back, your terms are not clearly stated, this is a scam Sharon: Our terms are clearly stated in the Original Payment Page (the price is listed 4 times, as well as Payments are non-refundable). You also agreed to the Terms and Conditions, which stated that credit purchases are non-refundable. Your bank will see both of these items very clearly and inform you that there is nothing they can do for you. However, as a courtesy, I am willing to remove the 30 credit charge from your account. Me: I'm not interested in removing the 30 credit charge. I want the $179 refunded or I will charge back. Your terms are not clearly stated. Me: All I did was register and you charged me $179 without a confirmation page. Sharon: Please review the below Payment Page. Are you able to locate the price listed 4 times, as well as "110 Extra Credits With Purchase" Sharon: Please CLICK HERE to see your Original Payment Page. Me: I will report you to the BBB if this is not taken care of immediately. Sharon: Registration occurs on the first page. It is FREE of charge. Sharon: What I have sent you is the Payment Page, does that make sense? Sharon: Typically we do not allow for refunds under these circumstances, as the price is very clearly disclosed. It is the consumer's responsibility to read the page carefully before entering credit card information. However, I will see if I can get Manager approval to make a 1 time exception. Me: I will not click on that because it will close the chat window. Your site is completely misleading Me: Thank you Sharon: Given the special circumstance, I have been authorized by my Manager to offer you the MAX refund of 50%. I will start processing the refund now. Sharon: Is there anything else I can assist you with? Me: I will not accept anything less than the full $179 Me: If you aren't willing to refund my money i will charge back and contact the BBB Sharon: Your bank will tell you to contact the merchant because the terms are clearly stated on the Payment Page and Terms of Use (which you agreed to). However, as a 1-time exception, I am going to authorize the 50% refund right away. Me: No, 50% is not what you people took out of my account without my concent Me: Refund my money Me: If everything is "clearly stated", why am I not the only one that you people have done this to? Me: Refund my $179 now please Sharon: The non-refundable purchase were the terms of this particular promo. I have gone to bat for you to make sure you get the MAX refund. I am happy to process that right now and as a courtesy let you keep all of your credits (so you're really getting a 75% discount). Sharon: Customer Service is my number one priority and I will get that 50% refund processed right away! Me: NO! Me: refund my $179 now! there is no reason you people should keep $89.50 of my hard earned money just because you don't want to give me a refund Me: your site is completely misleading Sharon: Most merchants state the price one time -- maybe two times. Wavee states their price 4 times. We are a responsible merchant. I will process your 50% refund and you will get the 350 credits for 50% off. Me: NO! 100% or i'm charging back and contacting the BBB Me: and not once did I see anything about a $179 charge Sharon: Please CLICK HERE to see your Original Payment Page. Me: much like many other people that have posted complaints against your company Sharon: Can you see the $179 charge? Me: I'M NOT CLICKING ON ANY OF YOUR LINKS, IT WILL CLOSE THE CHAT WINDOW Sharon: No, it does not close the window. Please click on the link. Sharon: It opens up a separate web browser. Me: NO, I'VE ALREADY TRIED IT ONCE Sharon: Please try again. Me: REFUND 100% OF MY MONEY Sharon: It should not close the window. Me: IT DOES Me: AS MANY OTHER PEOPLE HAVE STATED IN THEIR BLOGS Me: I'LL KEEP SAYING IT, I WANT MY MONEY BACK NOW Me: JUST ISSUE THE REFUND ALREADY Me: GO STRAIGHT TO THE MERCHANT ACCOUNT TERMINAL AND VOID THE TRANSACTION Sharon: We will issue a refund to the credit card it was purchased from. The refund will be processed and you can expect to see your credit within 5-7 business days. Me: a full refund? Sharon: No, 50% refund. You have already used some of the value of your credits. It is impossible for a full refund. Had you not used any of your credits, it would have been possible for a 100% refund. Does that make sense? Sharon: I have submitted the 50% refund to process. Me: No i haven't, I used some of the "30 credits" that I purchased Me: you people are liars and scammers Me: I want my money back Me: i didn't use any of your 300 credits!!! Sharon: You should receive it in 1-3 business days. You will also receive the $22.50 refund (for the 30 credits). Me: NO! Sharon: Is there anything else I can assist you with? Me: I used 8 credits of the 30 that I purchased Me: refund my $179 Sharon: You will receive a $100 refund right away. Sharon: Is there anything else I can help you with? Me: Yeah, the rest of my fricking money! Me: you people are stealing money from me Me: and 50% of the 179 and 22.50 is not =$100 Me: keep the $22.50 and refund me the full $179 Me: I plan on using the full 30 credits that i purchased and possibly purchasing more, but I refuse to be taken advantage of Me: refund my $179 Me: a 50% refund is a joke Me: and I know thats not the best you can do Sharon: You will receive a $140 refund total -- which is 70% refund. As a courtesy, you can keep you credits. Me: I've researched other peoples claims and they have been given a %100 refund Me: why, as a valued customer, am I being discriminated against? Sharon: As I previously stated, 100% refundable is only available if you had not used a single credit. Me: i didn't use any of your 300 credits! Me: i purchased a seperate 30 Me: you people are scammers Me: i know you can refund still, it's just a matter of you discriminating against me Sharon: No sir. I will process the 70% refund. You will receive all of your credits in your account for an "all-in" cost of $0.20 cents/credit -- compared to $0.75/credit Me: so, you went from 50% which was the MAX refund to 70%, just quit playing games and refund my $179 Me: I'm on the BBB website now Me: looks like the Atlanta GA office will be handling this Sharon: We do not want to see our customers unhappy. We will issue a 100% refund to the credit card it was purchased from. The refund will be processed and you can expect to see your credit within 5-7 business days. Sharon: Is there anything else I can help you with? Me: so, the full $179 Me: ? Sharon: Yes. Sharon: Is there anything else I can help you with? Me: can I get your real name, or is it just sharon? you know, on the "off chance" that I don't get my refund, I'll have to have information for the complaint forms Sharon: My name is Sharon, and you will receive the 100% refund. Me: Thank you
	Noldaa October 11, 2010 I got duped into signing up for Wavee.com which I now believe is a scam I got duped into signing up for Wavee.com which I now believe is a scam. I signed up at 632 AM. After spending 3 or 4 mins on the site and reviewing the news video clip that promoted the service, I decided to sign up. I filled out a form which asked for credit card information. There was no mention of a total and i expected to be taken to a confirmation page, but instead i was charged $179 dollars. On the thank-you page was a link to a chat service for billing. I started the chat. After a few mins of waiting, the chatter came on to say effectively–no refunds. She quickly sent me to a link that showed the supposed site I had just seen and agreed to…when clicking on the link it closed the chat session, so i began another. here is that second chat which lasted over 20 mins: You are now chatting with ‘Dorothy at Wavee.com’ you: i was just chatting with someone and my window accidentally closed when i opened the link she sent me you: should i begin again? Dorothy at Wavee.com: Kindly hold for a moment. Dorothy at Wavee.com: The price is listed in 4 different locations (including underlined and bold) as well as the Order Summary. It is the consumer’s responsibility to read the page carefully before entering credit card information. Dorothy at Wavee.com: Unfortunately, due to the fact that this is a special promotional offer and we state clearly that the credits are non-refundable, there is nothing I can do. you: are you saying that i need to charge back? Dorothy at Wavee.com: We invite you to take just a few minutes to watch this short DEMO video. Please CLICK HERE to familiarize yourself with our patent-pending technology and cutting-edge platform which will enable you to save up to 98% off on the hottest products. Dorothy at Wavee.com: However, since you are a valued customer, we can make a 1 time exception. We’re so confident that you will win on Wavee, that if you use all of your credits, and you still don’t win an item — we would be happy to grant a partial refund. you: i’ll wait for you to respond while i blog about this Dorothy at Wavee.com: Certainly, I can help you with that. Typically we do not allow for refunds under these circumstances, as the price is very clearly disclosed. It is the consumer’s responsibility to read the page carefully before entering credit card information. However, I will see if I can get Manager approval to make a 1 time exception and offer you a 25% refund. you: LOL. i’m not interested in 25%. i’ll charge back you: i do not believe that you disclosed this amount and there was no meeting of the minds making this as invalid contract. i want 100% of my money back or i’ll charge back and file public and administrative complaints Dorothy at Wavee.com: I will gladly provide you with this simple refund form for you to complete as it is required by our bank in order for us to issue your refund. Please CLICK HERE to get a refund. you: MAIL!!! MAIL IT IN! WHAT A SCAM. YOU DON’T NEED ME TO MAIL THE FORM. STOP TRYING TO AVOID THE REFUND! Dorothy at Wavee.com: Kindly hold for a moment. you: MY INFO IS xxxxxxxx . YOU DON’T NEED MORE THAN THAT TO ISSUE A REFUND you: still there? this can’t be difficult i’m sure you get this complaints all the time. Dorothy at Wavee.com: No, we actually don’t. Dorothy at Wavee.com: Is there anything else I can help you with? you: what was i hold for? you: YES! I WOULD LIKE A REFUND NOW! Dorothy at Wavee.com: Like most Retail Stores, we too require your original signature in order to process any refund through our Bank. As I have previously stated, the price is very clearly disclosed and we typically do not allow for refunds under these circumstances. Once again, please CLICK HERE to follow the easy steps necessary to ensure you receive your refund. you: WHAT! Dorothy at Wavee.com: www.wavee.com/access/refund you: REFUNDS ARE ISSUE ALL THE TIME ON THE INTERNET WITHOUT ORGINAL RECEIPTS you: THIS IS A SCAM you: THE PRICE WAS NOT CLEARLY STATED Dorothy at Wavee.com: To skip filling out the entire form, please write BR894 at the top and sign the form. This will allow us to process your refund faster. Dorothy at Wavee.com: The price was clearly listed four times sir. you: HOW DO I AVOID FILLING OUT THE FORM AND MAILING. I WANT A REFUND TODAY! Dorothy at Wavee.com: http://www.wavee.com/access/screenshot you: GIVEN THAT MY “PURCHASE” WAS LESS THAN 10 MINS AGO THAT SEEMS REASONABLE you: YOU HAVE THAT HANDY BECAUSE PEOPLE SAY THIS ALL THE TIME. I DON’T BELEIVE THAT IS THE SAME SCREEN THAT I SAW AND WITH DYNAMIC LANDING PAGES YOU DON’T KNOW THAT EITHER you: I WANT MY MONEY BACK NOW Dorothy at Wavee.com: I assure you that you will get a 100% refund. The form will take you less than one minute to fill out. Once you have done so, your refund will be processed right away. It is the same payment page you saw but we want all customers to be happy. Dorothy at Wavee.com: Is there anything else I can help you with? you: so there is an online form? you: not the orignal that called for MAILING IT IN, which wouldn’t provide a refund “once i’ve done so.” Dorothy at Wavee.com: Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Dorothy at Wavee.com: To skip filling out the entire form, please write this code xxxxx at the top and sign the form. This will allow us to process your refund faster. Dorothy at Wavee.com: Is there anything else I can help you with? you: this is a joke, a scam, a deception, and a lie. you: i’ll send it in a start filing the complaints. Dorothy at Wavee.com: Please sir, it will take you less time than it took you to register for the site. To skip filling out the entire form, please write xxxx at the top and sign the form. This will allow us to process your refund faster. Dorothy at Wavee.com: Is there anything else I can help you with? you: I’LL KEEP SAYING IT. I WANT MY MONEY BACK NOW! Dorothy at Wavee.com: If it is easier for you, I will send you the PDF refund right now to [email protected]. Dorothy at Wavee.com: Are you there? you: yes you: OK you: sorry i was blogging you: please send it to my gmail and i’ll return it now you: where would you like me to email it? Dorothy at Wavee.com: One moment while I send the form. You can return it to [email protected]. you: ok Dorothy at Wavee.com: Is there anything else I can help you with? you: LOL. THE PDF IS THE SAME AS ON YOUR WEB SITE AND THE FIELDS ARE NOT EDITABLE. YOU MADE IT IMPOSSIBLE TO DO WITHOUT IMAGE EDITING OR ADDING LAYERS. you: maybe you sent the wrong one? you: or maybe since you’re asking for all the same info you can just issue a refund. Dorothy at Wavee.com: Please print the form, fill it out, scan the form, and send it to us. you: go straight into the merchant account terminal and void the transaction… you: SCAN? MAIL? HOW MUCH MORE DIFFICULT CAN YOU MAKE IT. JUST ISSUE THE REFUND! Dorothy at Wavee.com: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card it was purchased from. The refund will be processed and you can expect to see your credit within 5-7 business days. you: judging by the evolution of this chat session and deceptive nature of your website my happiness is not on your priorities. don’t add to the lies. at least the first few lies make you money. you: btw, do you have a name or number i can reference in the future? you: still there? Dorothy at Wavee.com: You can call customer support at 1-888-98Wavee begin_of_the_skype_highlighting 1-888-98Wavee end_of_the_skype_highlighting ask for Dorthy. Dorothy at Wavee.com: Is there anything else I can help you with? you: i meant to reference in my credit card charge back and bbb reports in “off chance” that you don’t refund my money as promised through the convenient means of mailing and scanning? you: you personally don’t have anything other than “Dorthy”? or did you mean “Dorothy”? Dorothy at Wavee.com: You do not need to scan in the form. We are processing your refund. You can call 1-888-98-Wavee begin_of_the_skype_highlighting 1-888-98-Wavee end_of_the_skype_highlighting if you do not get the refund within 5-7 Business days. Dorothy at Wavee.com: Is there anything else I can help you with? you: that will do. Dorothy at Wavee.com: Thank you for contacting Wavee LiveChat. Good-bye.

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