I had windows intalled through Weather Gard in 2000. I have had seal failure 3x and alot of problems with my Garden Window. I have been experiencing Black Mold in the Garden Window. I called Weather Gard out before the holidays (December) . I am still waiting to get the Garden Window resolved in Febuary. The manager Avi has made me promises and hasen't yet done a thing. He just keeps telling me he has to get ahold of his installer. I called Customer Service & Avi (manager) and no one would return my calls. I finally got ahold of Avi yesterday and he put me off and told me to call tomorrow. I called and again I just get his voice mail. He promised he would answer when I told him I had called him 4x. Their customer service is terrible along with management.