Weathergard Window Factory

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Category: Home & Garden

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United States

Weathergard Window Factory Reviews

November 13, 2008

incorrect window replacement

Living in a comdominum requires that the external apperance of a building not be changed.
we live in a condominium.
The weathergard salesman told us we would have replacement windows that matched the existing windows in the building .He said that he has been selling windows for many years and knows that everything must match.
The windows which Weathergard installed in our home are a different size, style, and color than the rest of the windows in our building
. The windows are smaller than the existing windows by at least 10% and the frames are twice as large.
They do not match in size, style, or color.
Weathergard said that the windows installed were the one's agreeded upon. We where never shown samples, but took the salesman's word.
When we complained to Weathergard they said we could replace the remainder of our windows so that they match the windows that they just installed. This is almost like a bait and switch.
All we can say is don't trust Weathergard.

March 19, 2007

Nightmare windows and service!

I had all the windows replace, here's the story:

Installation Issues

* Installers came out without saws or ladders
- They asked to borrow mine. I didn't have any at the time.
- I called Weathergard to complain but there was no customer support at the time on Saturdays.

* Crew ate my food out of the refrigerator
- I kept hearing the refrigerator opening and assumed it was my kids, then I caught one of them with their face in the fridge!
- They ate up all the home-made cookies and drank all the pop!
- I called Weathergard a second time to complain - for no use as there was no one there.
- The following Monday I called Weathergard customer service and they said I should have thrown them out - with 11 holes in the house!!

* They damaged the drywall around the windows so badly that you could put your hand through the drywall
- They refused to fix it as "damage due to removing the old windows was the owner's problem". I still have pictures.
- I called Weathergard several times during business hours, had someone over the house for review with no result

* When adding the window trim on the outside of the house, the installers covered over the shutters with the trim, rather
than remove the shutters.
- I called Weathergard several times during business hours, had someone over the house for review with no result

Resolution

* The issues took months to get action.
- The only reason anyone responded was because the sales person made several errors on the loan documents and needed a new signature
to finalize the loan. I refused to sign until the work was repaired.

* Weathergard sent out the same guys who wrecked the job to repair the job!
- They tried, but it was still a wreck. I repaired the all the drywall as I simply GAVE UP trying to get it fixed correctly.
- The bow window still has trim over the shutters!!!

Quality

* The windows keep cracking! I've had 3-4 widows replace due to pressure cracks.
* The frames are cracked on nearly every window.
- Weathergard has been out 3-4 times to review with no plan to support or resolve the issue of cracked frames
* Ice forms on the inside of the windows on cold days!!!

5 years later, the nightmare continues - a realtor came out to review our house for possible sale. She said the windows will negatively impact the sale price of the home as the frames are all cracked!!! I have regretted my decision to purchase the widows every single day.

Weathergard Windows, Oak Park, MI.