WeatherTech

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Category: Automotive

Contact Information
Illinois, United States

WeatherTech Reviews

JB Broder January 26, 2011
Didn't refund my money
My wife bought be some black WeatherTech floor liners for my truck. The inside of my truck is grey so I spent $17 and sent them back with a Return Authorization number. Of course it took about 8 phone calls to get through and I finally had to wait on hold for over an hour to get through. So after waiting almost a month I sent an email and had no reply so I called again and waited almost an hour and finally got a hold of someone who didn't sound like he had much training. He was trying to be helpful but couldn't do much. I asked for a supervisor and he said they didn't have one on duty. He gave me an email address that was bogus. They had received my return and said they set a refund 10 days earlier, but it didn't show up in the bank account. He tried to say that it might take longer but that is crap because debit-credit card stuff is fast these days. He wanted to charge us again for the replacement floor liners but we refused and then initiated a dispute with the credit card company. So my recommendation is to stay away from these guys they have some of the worst customer service I have come across in a long time.

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