Weaver Gas supplied two leaking tanks to my property. Fortunately, I discovered the leaks, however I was only reimbursed for 2 gallons of gas while my previous usage records indicated that at least 12 gallons had leaked out. I was paid $3.50 a gallon for the gas which I had paid $7 a gallon for. Weaver Gas also removed a full tank of gas from my property which I had paid in full for. I have not been reimbursed for this gas although it has been 6 weeks and their representative indicates that I will only be receiving 75% of the value for this gas. In addition, I have had problems with their billing (including hostile notices and late fees for bills I had never received) which is so convoluted that it is difficult to understand what their charges are. I have been a customer in good standing for 8 years. I believe the company changed hands recently and is no longer being run properly. There are many other gas companies in this area, so steer clear of Weaver Gas.

I discontinued service in early August of 2008 due to a move. I was scheduled to receive a refund and verified my new mailing address for return of the credit on my account. As of 9/24, I still had not received any information from the company. I called and spoke with a representative who verified my new mailing address and stated that there would be a request for a check to be dispersed and if I had not heard or received anything within two weeks to call back.

I then called the company again and was informed that a check had been distributed for a refund but it had been mailed to another address. I reminded the clerk that I had specifically indicated on both occasions my new address. Her response was that I should go to the post office and see if mail had been misdirected or if they could help me find it. After the company failed to follow through with a timely distribution and then they paid to a non-working address, they want me to track down the check. The final response was that if I have not found it by next week to call back.

I requested to speak with a supervisor and was denied any form of contact with anyone else at Weaver Gas. I asked for another number to call at corporate headquarters and was told to not bother calling anyone else because they would not speak to me.

This situation is impossible and as a soldier, my address and needs do not allow me to track down and play games with utility providers. This is unacceptable behavior and reflects poor business practices with an unreliable, rude, and inappropriate company.

We discontinue with Weaver Gas and when they came to pick up their propane tank, they also disconnect our regulator which attach to our house as well as the regulator attach to our generator without giving us notice so we can make arrangement for the other company to attach another regulator to our house and generator.

We were without gas to cook and without heat throughout the house until we contact the other gas company to find out what happen.

We find the Weaver Gas company should have some kind of regulation or law that inform us that they are disconnecting the regulator from our house and from our generator. They did not even apologize to us for our inconvenience.