I purchased Webroot after I spoke with my company IT Guru, who said it was top notch and top of the line for spam/ malware issues. I had to agree at the time and the past 2 years have been superb!! I just got the itch to try their new "BETA " upgrade on a trial basis, But got" the shaft" instead. They didn't really prepare for this offering. My guess is they wanted to beat MSN with their "BETA " project and just flat out blew it!. I got a FAtal error when it tried to update, then it it wouldn't let me go back to the prior verson 6.1.0.145 which is actually pretty solid in all respects. When I called for help, , The beta Team had gone hone for the weekend! Leaving my system virtually naked against al the crap thats comes wthout adequate coverage. So I trotted myself to BEST BUY spent $ 64.19 om Kapersky 2010 Antivirus, wich has finally gotten a grip on the crap that hit this weekend. I called tonight : spoke to Mike, who tossed me over the Beta crew Who had just signed off for the day! after spending 78 minutes on hold, " robo attendant" said nore than 30 mins. Called back and they were closed for the Day.. which is a bunch of BS@#%&.. Another fine example of POOR CUSTOMER SERVICE!! How long do they expect to be #1, if they can't back-up what they sell, Look @ th BIG3 automakers and Toyota!! they all took a bad tumble.. I guess if you get your problem solved you go else where.. Wake -UP WEBROOT !!