Recently received an e-mail from Webroot advising to download lastest version of WISE (7.0.4.93). Upon doing so, the process simultaneously uninstalled my previous version of the software.

The newest version has essentially made my system unusable. Issues: unable to open more than one instance of Firefox browser at once; unable to open any msnbc video news item wherein the pathway starts with "javascript" (not true if using IE browser); Firefox browser fails (closes) every 15 - 20 minutes; screen functionality freezes after approximately 30 minutes, e.g., not able to open my AT&T Yahoo e-mail account from home page; etc., etc.

Have called Webroot tech service every business day for past 2 weeks, and recording advises of wait times exceeding 1 hour-once over 2 hours! Have submitted 4 tech request e-mails, with one answer-though suggested instructions were not for the correct WISE software.

Calls to Webroot sales & marketing result in advise to use their "paid" tech service. The only thing I want is fr them to tell me how to retrieve/re-download the previous version of the software that I have paid for, and which does not expire until 12/10.