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Broberts1950
July 7, 2011
Webroot killed my internet
I installed Webroot on two computers and they both lost internet. I took my notebook to my company's tech support team and they uninstalled the Webroot and sure enough I have internet now...Don't even THINK about Webroot as internet security!
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sdeez
May 25, 2011
charge - no purchase
i was recently paying my credit card online and noticed a charge from webroot that was made on a date when my card wasn't in use. i recently purchased a new computer and searched the drive for any webroot programs, but none had showed up. i have never heard of webroot - and am curious as to how they received my credit card information. - best solution; call your debit or credit card company and report fraud.
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Dora Cardenal
April 7, 2011
refund
I canceld webroot anti virus back on February 2011 and I want the refund fro the folcharges:
INVOICE E000027536770 $ 64.15
CODE : SSFCBXRSAADHBQMJHTNY $ 53.45
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soundthealarm
March 25, 2011
customer service
They brag of US support but have you ever tried to call them? The same recording telling that due to the popularity of their new product your wait time is expected to be longer then one hour!!!
If you would like to pay for support the wait time is non existent but I am not paying them for what they brag about is free
The email support as well as the contacts on social media are a farce
Nice to know that they can pay someone to monitor these boards and do some spin control but that they don't care enough to have their support line adequately staffed
Be sure your complaints here are followed up with complaints to your local Better Business Bureau as well as the Better Business Bureau where their corporate offices are in Colorado
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Sevgi
March 17, 2011
Customer service Threatens
I was a happy webroot anti virus software client for 3 years. Their software had an issue in upgrading virus signatures. It would crash. I asked their support team online for help. It took them 6 days to get back to me. When I complained about the slow response their tech team member terry B. threatened not to work on my problem. I have never seen such low level customer service. Imagine a customer service representative threatening if you ask for customer service. Please never buy webroot if the management has this mentality.
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Shaeffly
February 21, 2011
unauthorized charge
a couple years ago my computer was repaired by a serive tech for viruses and he used webroot and charged it on my account and all suddent now I am being charged $43.65 which is claiming for renewel fee which for a computer I dont even own anymore...but what can you do this is America
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kathleen Symons
February 20, 2011
Unauthorized Charge
I had Webroot Spy Sweeper in the past. In Feb.2009 I had opted out of automatic renewal. On Feb. 14, 2011 I received an email informing me that Webroot automatically renewed my subscription. Since I opted out of auto renewal plus I had removed webroot spy sweeper from my computer some time ago this was an UNAUTHORITIZED CHARGE. I have tried notifying them by their "refund website" as instructed via telephone but a message came back stating they were having trouble processing my request and they notified their customer service and I would receive an email answer back within 24 hrs. On Feb. 14 I had also tried to request a refund via email and was supposed to receive and email back from them within 24 hrs. That was 144 hrs ago. I believe Webroot is intentionally not following up since they have a 30 day refund policy. I want my $32.05 refund. I would NEVER recommend this company to anyone.
Kathleen Symons
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Sara Dann
August 10, 2010
unauthorized charge
As other people have listed, I too have been charged for $32.57 unauthorized subscription. I called number and said estimated time of wait to speak with customer service rep was over 90 minutes. I emailed the suggested refund site and nothing. Not sure what to do next!
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F. Stratton
April 13, 2010
Refund for Autorenewal
Webroot autorevewed by anti virus software. I have cancelled the autorenewal and attempted to obtain a refund on their website. I got a prompt that my request was beyond 30 days cancellation period. My invoice was dated March 15, 2010, I attempted to obtain a refund on April 12, 2020. This is not 30 days, it was 28 days. You are unable to speak to a breathing person no matter what you do and I am very disallusioned with everything about this company. I would never consider doing business with them again.
Fawn
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christy white
March 19, 2010
charged card no purchase
i see many ppl have posted about webroot making charges on debit cards with no authorization... well they got us too 43.00 have not used them in 3 yrs dont even have their product on computer.. has anyone had success with tracking them down for refund... that is B.S
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