having to much trouble with it i just want my money back. #E000022561367. i'm not happy with this please refund my account the full amount. thank you

I ordered their 24/7 antivirus removal. When I called for service they told me that I had to make an appointment a week later. When I questioned their 24/7 service and the reason for the delay the service rep became rude and condescending and hung up on me. When I tried to call back she hung up on me. I was finally able to get a refund but the experience was awful. I would not recommend buying anything from this company.

My Webroot subscription ends a week from today.

I received an email from them saying "I will automatically renew my subscription unless I fill out a form to the contrary".
I filled out their "do not renew" form. Sent it to them.
Got an email back.. saying they would not renew.

A day later.. received another email from Webroot, thanking me for my "renewal" and they had already deducted $39.95 from my credit card.. which they keep on file.. for cheating.

I've purchased a renewal of webroot on line version 6.1.128 and have had nothing but problems with it - must reinstall it daily - web sit for webroot has not been helpful - apparently they are aware that the product is defective in that they offer an online quick fix (but only in thewindows safe operating mode) even this has not been helpful - tried to contact them by phone (free site 1.5 hr waite) or paid site available (Which I did not use - why should I pay them for discussing their defective product) product is now corrupted and must re-install in order to uninstall. very unprofessional company - will attempt to get a refunt - not likely.

I puchsed a subscription to Webroot protection software last year and they place me on auto renew without notification. Ionly found out when they charged my credit card for the renewal. There were no option to speak to customer service. Only mean to ask for refund was by mail. I have notice that there have been numerous complaints lodges for lack of respond and action for refund. If yo already have Norton, webroot maycause problems periodcally (conflicts). Further, when Webroot is running, large portion of the RAM is use, causing the computer to run slower until the san is completed.
Webroot is playing hardball traying to get money with auto renew. Their lack of respond and poor customer service in this area leads me to suspect their intention to prove service. Rather, the company is more interested in making money (anyway it can) no matter the what's the cost. Their underhanded way of auto renew for the program is and example (no notice, no waring: just charge it). I am curious how that can b don without my knowledge (that is another problem that I am taking up with my credit card company).