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Fkoster
May 18, 2011
product will not work, no help available
I had Webroot for several years. they went through a transition. I had to buy a new package (which I was ok with) - I choose the 3 yr package. once installed the key they sent me did not work, and no storage appeared for me to back up to. I called for support, was told in three different calls they would transfer me totech support, wherein a autoanswer told me it would be an hour or more for install help. I called back the 1-866 number, asked for supervisor, got transfered to the "wait an hour" recording again. So I bought something that does not work, and the only way I can get help under reasonable timeframs is to pay additional fee. this is a rip off.
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BethStegman
March 22, 2011
unauthorized charge
I was charged $54.43 for Webroot Antispyware which was not authorized. I no longer own any computer that has had Webroot installed and I would like a complete refund to my checking account/debit card . Please address this immediately.
Thank you,
Beth E. Stegman
[email protected] |
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Webroot scamming
March 16, 2011
Charges for Renewal that are not authorized
I noticed a charge to my bank account for $42 Webroot Software knowing full well that I never authorized this. After reading other complaints in here about Webroot scamming other people, now I'm really ticked off. I'm calling my bank to stop these payments and get a credit. This company has to be stopped
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P Dumas
October 29, 2010
unauthorized credit card charges
webroot software charged my credit card account for a virus spyware renewal. I did not sign up for automatic renewal. I am retired, 69 years old, and live on social security which is very small. I was told by Webroot that since the charge was in July I had waited too long (October) to get a refund or reversal of charges. I told them I don't even have that program on my new computer. They requested my email address to send it to me for download since I had to pay anyway.
A few days ago I was charged again as auto renewal on this same software that I had gone on-line to order a year ago. I had kept getting notices on the computer that my program was expired and was directed on-line to purchase a renewal, but I did not sign up for auto-renewal that time either. I wouldn't have purchased the renewal in 10/2009 had I known there was already an automatic renewal charged to me. I was ill during that time period and under heavy medication. I thought I fixed this problem a year and a half ago and now it back.
I feel that they took advantage of me. I have a different software for virus protection purchased when I bought my new computer. Now I have two programs that do the same thing.
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Cheryl Coup
May 20, 2010
unauthorized credit card charge
Webroot has charged my credit card without my authorization for their stupid software, after I sent them more than one e-mail telling them to not do that. Nothing and they did it anyway. When you try to call them, they don't talk to you, just send you to another site to avoid dealing with the public. I'll never use them again.
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Valerie Hedquist
April 19, 2010
no longer use webroot on my systems
on my ppl credit card statement showed auto renewal charge $31.60 reference number MT10077102000010217487. I have not authorized this charge and have not used this product in over two years.
I'm asking for a refund on this charge and to have my personal information taken out of your records.
Regards
Valerie Hedquist
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Nick from Baltimore
March 7, 2010
Spysweeper Anti-Virus with Anti-Malware
Early termination of Spyweeper Anti-virus with Anti-Malware updates subscription and attempts to trick user into paying a renewal fee. Watch out for this practice from Webroot Software Inc. ( I have been with Webroot for 5+ years, but maybe Robert Nardelli joined up with them recently and plans to hose customers like he did at Home Depot and Chrysler) Webroot deactivated my account with 8 +months left on my subscription with no explanation. Even when I inquired by email as to what happened their response was that it was expired and I could renew for another year by paying $19.95 again. This unexplained early termination happened before and not that long ago, but I renewed that time because I thought a year had gone by (wrong! I still had 2 + months left on that subscription). Webroot is short changing its customers by arbitrarily terminating support subscriptions early then seeking renewal fees. I use to be a long time customer and supportor, but no more. There are equal or better products out there that are free or of equal cost (but with less system overhead). Only thing that comes to mind is that the company must be on shaky financial ground to resort to this behavior.
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sbadgero
September 25, 2009
debited my bank account without my permission
This company debited my account with out my permission. I called the phone number on my bank statement and all i get was a automated voice asking to push a number for the correct reason i am calling..all i got was a bunch of music for over an hour. I tried to go onto there website and request a refund and all i found was a bunch of other people in the same situtation. wanting there refund and as far as i can read they are still waiting..they owe me $ 31.75 and i want that refunded back to my bank account asap.
thank you, Sandy
email address: [email protected] |
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Donna Bastyr
August 25, 2009
Can't get refund and don't have service
I ordered online and my computer went down so I asked to put it on hold till I got another then when I called to start they had me fax the credit charge of $52.52. I did that twice because she said she never got it the first time. They are giving me the run around because it has been over a week and haven't heard and now she tells me it is being processed in another dept. Never received an email to let me know what is going on. I want that money refunded.
Donna Bastyr
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Pamela Lingford
August 11, 2009
received virus from download
Upon downloading the Webroot from the internet I received the BLASTER WORM VIRUS. Bfore installing it I did not have a virus. I am asking for a full refund of $68.59 for the 2 year renewal and the CD of $9.45. It is costing me $259.85 to remove the virus and recall the data ruined by this virus. I purchased the program on Aug. 5, 2009 at 3:06 P.M. and installed it right after that. Invoice numbers are E000019030679 and E000019061040.
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