I purchased Webroot Spy Sweeper over a year ago for my Mom's computer since she was having problems with spyware. I could never get the program to update or even allow her virus protection to update so I started in calling and emailing Webroot Support. Not only did I never get an actual person to talk to but no one every return or replied to any of my emails even though they state specifically they are they through phone, email or onine techs. Well I finally uninstalled the program and took care of her problems through another software. Today I received notification that they had automatically renewed my software. I can't believe it! You can't talk to anyone I tried for over an hour today to get a person to talk to on the phone. I did hear how to apply for a refund but now after seeing all these complaints I wonder if it will happen or not. I would never ever recommend Webroot software of any kind. And they need to take that stupid statement off their web page and email notifications since it is obviously a HUGE lie.