BEWARE!! Do not shop Weddingchannelstore.com!!! I ordered Sand and Shells in Bottle. After a month, they did not ship the item to me in the time frame that I needed it, so I cancelled the order via email, because that is their procedure for cancelling an order. She sent me back a message indicating that they may not be able to cancel the order if it has already been processed or shipped. Mind you, I have been reviewing the "order status" since it was placed and it never changed from "in process" which is what the site stated the status was on the day I created the order. Two weeks go by after I cancelled and I received the package at my residence. I "return to sender" because I did not want the item and it was cancelled. After emailing back and forth through the weddingchannel.com, she told me that the item that I returned will not be shipped back to me and I will not be credited back because my item was "personalized". The only thing that was personalized was the stickers that I would have to stick on the bottles. I am completely outraged and unhappy with the weddingchannelstore.com in all aspects.

I ordered 2 steins from www.weddingchannelstore.com for the goomsmen in my wedding. I had the option to personalize the steins with their name & the date of the wedding, which I did.

Upon selecting the option to have the steins personalized a list of different font styles pops up allowing me to choose. I chose the one I liked & placed the order. I just received the steins today and thought they had forgotten to engrave them! Upon closer inspection I realize they did engrave them but you can not see the writing at all! I was horrified! The engraving is so light you can' tell it's there! So, I called them up to see if I could send them back to be re-engraved. The customer service woman was rude & said to bad, that's what you ordered & personalized items cannot be returned. Excuse me!!?? They have been in this business for awhile & can tell what works & what doesn't. They shouldn't even have offered the font I chose for the item I ordered since it doesn't show up. So basically I just wasted $70 & there is nothing I can do about it. I think that is horrible and they should be able to do something to fix this problem, but they won't. I will be telling everyone & anyone I know DO NOT SHOP AT WWW.WEDDINGCHANNELSTORE.COM!