Wegmans

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Category: Services

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United States

Wegmans Reviews

Spencer February 24, 2011
Scam
BUFFALO, N.Y. (WIVB) - A western New York supermarket chain is warning customers to watch out for bogus checks in the mail.
Wegmans says a number of customers have been calling in, claiming they won a sweepstakes. The checks range in amounts up to $3, 900, but also asks the winner to pay fees and taxes before it can be cashed. They're even asked to call a number to provide information.
Fraudulent checks are being floated with the name of Wegmans Food Markets Inc., the Rochester-based grocer said.
On Friday, Wegmans began alerting consumers to a scam that involves fraudulent checks bearing the company’s name in mailings.
Nearly all who have contacted Wegmans live in states outside of Wegmans’ market area, and a few live in Canada, Wegmans officials said.
The face amount of the checks is between $2, 700 and $3, 900. The letters claim the recipient has won a sweepstakes or lottery and ask the recipient to pay upfront fees, or taxes, before the check can be cashed, or the mailer instructs the recipient to call a number to provide additional information, according to Wegmans.
“We immediately notified law enforcement authorities when we became aware of the bogus checks, and the matter is now in their hands. We urge consumers who receive such a check to contact their local authorities, ” said Jo Natale, Wegmans’ director of media relations.
Sara February 7, 2011
Pays off employes to keep quiet
Wegmans will fire you if you say anything negative about them. They keep everything wrong hush- hush. And than they pay you to keep quiet about their stores. They have very good attorneys. We laugh when they are again name employer of the year. This is a joke in Rochester where they started. Employess are not allowed to talk to other employees about anything wrong with Wegmans because they will get fired if overheard. And once you make your 10 years they will find a way to fire you And their products!. Try purchasing a can of their chicken noodle. All broth and 1 noodle. Poor quality items with their names on it. They have gotten rid of most of the famous brands. And never buy their noodles. They get gummy.

Alex Baldwin should talk to the people in Rochester before endorsing them.
amber20 December 29, 2010
unprofessional security
Wegmans is very unprofessional. During the hustle of christmas week I made the mistake of shopping at this store. After an eight hour day of work I went grocery shopping picked up a few things, ordered a large sub and chinese food from the walkery. Every cashier line was open and crowded so we made our way over to the pizzaria to cash out. While there waiting I began a phone call that lasted til I was at the register. Being absent minded I forgot about the chinese food in the bottom basket and the cashier hadn't said anything about it either. Not realizing it I walked out the store with the food soon after security was yelling at me and having my boyfriend and I come back into the store. Once I was in the security office I was being told im going to be arrested. I still had 70 dollars on me that day and was more than willing to pay for the chinese food. When I said that the male security guard began swearing at me infront of another female employee who became teary eyed. The man kept swearing at me, calling me a "lying bitch" and using words like "cunt". Even under the circumstances I was there for I found the male security guards language to be very unprofessional considering I was being cooperative and compliant. The only time he stopped speaking like that when I pulled my cell phone out and began recording the conversation. After being arrested and publicly humiliated infront other customers i was told my groceries could be picked up by my boyfriend but the security guard gave him a hard time about it even though there was a recite for the groceries in the bag. Reguardless to say I am upset this has happened and disappointed in the way the matter was handled. But just like a former Wegmans employee told me before, I'm just a quota.
Beatle December 21, 2010
Very poor customer service
I shop regularly at the Wegmans Dulles in Sterling, VA. In late November, I was hopping with my wife at this store. We went over to the meat area and I picked up a package of 6+LBS of ground beef for 1.99LB. In the past I have had the meat counter person break up the package in into 4 smaller packages that are freezer wrapped. Never had a problem in the past. I have done this 4 or 5 times before at two different Wegmans stores. This time the meat counter guy told me wait and went into the back room. After a few minutes he re-emerged and said it was store policy not break up packages. I asked to speak to the meat manager. They made me wait several minutes before he arrived along with an assistant store manager. I told them that this has been done many times in the past. They responded saying it should never have been down in the past. They said if wanted the package broken up I would be charged a higher price. They made some lame comment about Costco not breaking up meat packages. That's why I shop at grocery store, so I can get some customer service. Both managers were rude and very adament on their stance. I got overwhelmed with emotion at their lack of empathy that I responded with profanity. My wife immediately exited the store, leaving our cart their. I latter called the store to apologize for my profanity but stated that their policy stinks on ice. The next day I called Wegmans consumer affairs and told them what happened. I was patronized by the representative. I won't shop their any more. I went to another grocery store and they were happy to package meat for me the way I requested.
Melissam0522 December 20, 2010
Pharmacy
Wegmans Pharmacy slogan needs to be changed to “Everyday you get out Best….just not today”. I must say how appalled I am in the way Wegmans Pharmacy has been treating it’s customers. Even as an onlooker I have noticed other customers being belittled and mistreated as patients being forced to accept anything and everything told to them by the pharmacy. Being certified in the field of pharmacy I know the rules and laws both state and moral for treating patients, thus I am aware of the options that are available to me as a patient. Options being withheld by Wegmans. An important prescription was not in stock due to their order being held up by a storm, and I was told they were to borrow the medication from a neighboring Wegmans to insure I would not be left without. Upon arrival to the second Wegmans, 20 miles later, I was encountered by a frustrated pharmacist yelling that the other Wegmans made an error and he would NOT fill my prescription due to insurance regulations nor lend the medication, and that I should have been notified, which I was not. Neither store would take responsibility for the error thus I was forced to go without, and to leave a pharmacy that had my medication, because he simply “chose” not to help. With frustrations flaring due to lack of reasoning behind their actions I was simply left at the counter as they walked away from me. Now frustrated to the point of tears and out of options I contacted the pharmacy manager, and a front-end manager who then referred me to complain to corporate, and so that is what I did. The physical repercussions of going without this medication was unacceptable and complaining to an email was not sufficient, so I contacted the Pharmacy to have the manager return my call to discuss the inappropriate way I was treated. In the end I voice my opinion via email to the corporate office twice, made a complaint to the front-end manager, and left a message for the pharmacy manager, in which I did not receive a response from either the local level or the corporate office, not even an apology. A company that does not accept that fact that a medication is life altering should not be in the medical customer service field. Wegmans may keep their customer’s coming back due to low prices, but their customer service is becoming even lower.
IaK89 September 5, 2010
Disgusting produce
On several occasions I have found either completely rotted fruit in the Irondequoit wegmans produce dept. I have given it to the employee on duty. I would expect them to be very concerned. Each time they just take it and never apologize. I'm talking about green moldy smushy lemons here...uggh. Rotted tomatoes with bugs all over them most recently, and in case they try to say this is bull, I could easily video it on any cell phone and prove it to them.

What is the deal. I once had to bring back a gourmet candy apple teaming with little ants inside - no they did not come from my home - one of the produce managers said "oh, that happens sometimes".

Their strawberries consistantly look like crap. One time the Wegmans big shots were in the store and one of the higher ups in the produce dept was spouting some pro Wegmans bs. He tried to tell me that he personaly inspects and eats some of the strawberries every day to see if they're fresh..bull$%^&. If he did indeed do that he would see the half dead moldy strawberries sitting there just about every day. I've even had cashiers agree that the strawberries look terrible most of the time.

When will they wake up over there ?

They also discontinue brands all the time whilst crowding the shelves with their brand...annoying.

They also seem to run out of the same things over and over again. These products remain out of stock for weeks at a time. Hello, if you're selling alot of something why not order more ?
Choppre June 17, 2010
My 86 year old father could not buy beer because he no longer drives
Why is it at you're store on peach st you card all customers for beer sales ??? My 86 year old father could NOT buy beer because he no longer drives !! Very poor you really can't tell he is old enough ?? And why the hell do you scan all drivers licences where is this scanned info going too ?? There is NO rash of fake drivers licences going around so thats bull !! I have 3 friends that own 2 bars and a beer distributer they are not seeing fake id's. If a customer looks underaged card them like everyone else I still think this scanned info you're sending some where could be going to pendot for all I know..Well Keep scanning I won't shop ever again at wegmens and you just lost 7K a year !!! I'll shop and buy my beer at Giant Eagle.. And the one clerk told me wegmans turned down a 101 year old guy because he had no ID !!! Are you kidding me !!! You're policy sucks !!! And you lost a good customer you're loss and a lot of other people are complaining about this too don't believe me stand by the beer checkout for a hour...Good BY Wegmans!!
Hersocg May 31, 2010
I went there recently and a manager was very unhelpful and rude
I love Wegmans and gong there. its the best store around but i have a complaint. I went there recently and a manager was very unhelpful and rude. Where can i report this to Wegmans? Is their some corporate site where i can go to complain about this?

I wont stop going to Wegmans because it is so good but they should know about this person because it could hurt business from others.
Trishs May 26, 2010
The store is always clean and well stocked, and the staff is very knowledgeable and helpful
When Wegmans opened a number of years ago it had an amazing impact on the quality of food shopping in the Lehigh Valley. Normally I hate to go shopping but the local Wegmans is a very pleasant social experience. The store is always clean and well stocked, and the staff is very knowledgeable and helpful. Thumbs up to a great store!
November 3, 2008
PARASITES
HAD RAW SPICY TUNA (SUSHI) ON OCT.17, 2008.
MY SON (10) & I WERE SICK FOR OVER (2) WEEKS.
THE HOSPITAL HAD TAKEN BLOOD & TOLD US OF
ELEVATED LEVELS OF PARASITES PROBABLY DUE TO RAW FISH PRODUCTS. I ALERTED WEGMANS BECAUSE THIS IS THE ONLY FISH MY SON AND I HAD FOR MONTHS; AND WE WERE SICK THE FOLLOWING DAY. THE WEGMANS CORPORATE OFFICE IS VERY DISCONNECTED. THEY ASKED HOW MY SON AND I WERE AND WHEN I TOLD THEM WE ARE STILL NOT WELL, ESPECIALLY MY SON, WHO HAS HAD VOMITING AND DIARRHEA FOR (2) WEEKS; MADE THE WEGMANS CORP. OFFICE IMMEDIATELY GO ON THE DEFENSIVE AND TRIED TO INTIMIDATE ME LIKE I WAS LIEING. IN THE PAST I WOULD SHOP FOR LUNCH AND GROCERIES A FEW TIMES A WEEK, BUT NOW, I AM NOT HAPPY WITH WEGMANS AND THE WAY THEY APPROACHED THE SITUATION.

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