Weight Loss Neutral Company
3609 No. 29th Ave
Hollywood, FLA 33020
I ordered a trial size of Maximum Burn Xtreme and cancelled within the trial period on August 4, 2010.
The company debited my account $87.47 on August 9, 2010.
I called to request a full refund on August 12, 2010 from Dan, Agent #507.
I called again on August 13, 2010 and requested a full refund from Brian Lopez.
The company refunded me only $49.50 on August 17, 2010.
I called the company on August 18, 2010 @ 8:00am and spoke with Candice, the supervisor which connected me to the Manager, David Webb which supposedly escalated or gave "top priority" (in his words) my refund balance of $37.47 to the billing Dept.
I called back on August 24, 2010 to request my refund balance again from "agent 123" which said I should receive my refund balance on Friday August 27, 2010.
I called on Thursday August 26, 2010 and I'm now requesting the balance be put back into my account within 24 hours.
Cancelled my debit card so they will not be able to take any more money OUT however; any credits coming in will still go into my account if this company will return the balance of my refund! Yes, they say they will credit from 10 to 15 business days. UGH!!!