I'm a satisfied Weight Watchers Lifetime member. In the past few years, I've been using their eTools, in addition to attending meetings. And I've been perfectly happy with the website -- its functionality, usability, and technical integrity.

Until last week, I was always able to log into the site and use all of its features, with no problems. After my weekly meeting last Friday, I logged in and entered my morning points, then went to the Weight Tracker tool, and was able to enter my weight. However, when I tried to click the box indicating that I weighed in at a meeting, the box was inactive. And so was everything else. I had to click out of the Weight Tracker and try again.

I have not been able to access the Weight Tracker since. Sometimes I get a blank screen, sometimes a blue screen with two tabs at the top, and a "Measurements +/-" box. Nothing works. It's all frozen till I click out of the Weight Tracker and go back to the other site tools, which are all still working properly.

I sent an email to Tech Support and got an automated reply with a tracking number. I also called the office, and the woman who answered the phone said she was able to log into my account and see the Weight Tracker. In a sweet voice, she told me -- at least 5 times -- that the problem is all mine, because she could see everything just fine.

I asked to be transferred to Tech Support, but they have no phone access apparently -- just email. She assured me that Tech Support would reply to my email within 24 hours. After almost 48 hours, I got an email telling me to clear my Internet cache. Well, that's the first thing I tried, even before sending an email to ask for help! So I sent an email back to explain that. And now what? Sit and wait some more, I guess.

The site administrator is adamant about not logging multiple complaints about the same issue. The instruction to send only one email per issue is unambiguous. But if they are always this slow and inefficient in responding, then it's no wonder people feel they must log multiple complaints.

This is not a major problem, mind you. But the longer they put me off and fail to resolve my issue, the bigger it seems. If this takes much longer to fix, or if it cannot be resolved at all, then this becomes a whole different type of complaint.

Subscribed to Weight Watchers online Sept. 22, 2008 for their FREE 7-day trial because that was the only way to view their website. On Sept. 29, 2008, I cancelled before midnight of the 7th day according to their terms for cancelling, yet they charged my credit card for $65 saying that their automatic billing date would have been the day before. Grrrr Since that wouldn't have given me 7 days free, I don't see how they think they can get away with this. HELP!

Not only do they continue to bill my credit card, they are billing an EXPIRED credit card. Has anyone found a contact at ww that is helpful in getting customers refunds that they deserve?