Weight Watchers
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Category: Lifestyle
Contact Information
New York, United States
Phone number: 8006516000
[email protected]
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Weight Watchers Reviews
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fairguy2
October 26, 2010
Cancelling Membership
I called WW within a week of joining the monthly pass plan ($40) to cancel. The guy gave me this hogwash about returning the ID card which I told him I have not received. I'm tired of requesting them to cancel so I left tehm a message 800-651-6000 to cancel my membership immediately or else I will be filing a complaint with the Michigan State Attorney General. So lets see what happens.
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roesbud
September 11, 2010
website
I am unable to sign into the weight watchers website. I thought perhaps my user ID was incorrect...sent in a request and imediatly got an email with my user ID...it was correct. Thought maybe I had the incorrect password...sent in that request...no answer...sent in request about 10 times...still no answer. Sent two emails to customer service over 24 hours ago and still no response. I just want access to the services that I am paying for.
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elbow30
September 4, 2010
Website and iPod app not responding
For the last 4 days, I have had no access to the website. It will not respond. Neither will the app. This is crap given that I have paid money to use this website and it won't work.
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Sandra in Toronto
July 8, 2010
new pricing a rip-off for Lifetime/Seniors
Weight Watchers in Canada is introducing new pricing which means that Lifetime members are losing previous benefits. WW is not honouring the original benefits that Lifetime members were promised. Perhaps there is a case for a class action. Now WW's most economic pricing means that EVERY meeting must be paid for. Formerly, Lifetime members did not pay for missed meetings. Also, the "attend three weeks and get the 4th free" option is discontinued. AND--there is no longer a senior or student rate. When you do the math on this--it is a huge increase.
I suggest that all WW members contact WW and express their concern.
In the meantime, I have decided to boycott all WW products--both at the meetings and at the store.
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SteveSharp
May 23, 2010
Monthly "App" service
I fathfully have been paying my $17 a month to use the Weight Watchers ap on my iPhone since September 2008. Following what I know about the program I've lost 55 pounds and have never felt better. The last couple of days have been a nightmare as far as access. I cann't login to the ap. I've deleted it and reinstalled it. I've gone as far as wiping my iPhone just to reinstall it to no success. I cannot even login to the website from my laptop. When I called the customer service phone number they actually blamed it on my ISP. Ok then why did the problems happen while in Durham, 110 miles away? ISP issues there? Dunn, NC 78 miles away. ISP issues there too?
I would hate to have to cancel my service but I don't plan on giving Weight Watchers $17 a month of my money and get nothing in return.
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softaillady
May 8, 2010
WEBSITE
After joining and using the program for about 3 weeks, their website will no longer load on ANY of my computers. I even bought a new router.
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Jambuster
February 5, 2010
Non refundable monthly pass payment
Watch out, WW has just changed their cancellation policy for the monthly pass and you might end up like me losing 6 weeks worth of fees. No luck with emails, just terse referrals to the policy on the website.
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Weight Watcher HATER
January 26, 2010
WW Refuses to Refund E-tools Charges
I have been out on leave for surgery for an extended time and my husband was out of the country. My husband discovered when he returned that Weight Watchers was taking out money for 5 months time for the WW Online E-tools. This was a free service because WW says that as long as you have at least 20 people in your At Work program, you get free online E-tools. Meanwhile, they have been taking it out ever since. Their policy is that you must enter a voucher into the system (which I did) and they continued to take it out.
Trying to reach them online was useless because they did not answer the question, they just sent me the refund policy, but when I replied I had done that, I got a different person who thought I wanted to enter my voucher and so he sent the link to instructions on how to enter the voucher. When I replied back to him, I got yet another person, thinking I wanted something else, etc., etc.
My bank entered the claim, but denied the claim, saying WW denied the claim, saying they had a refund policy.
Weight Watchers has a very bad reputation and they are SUPER STRUDE. Whatever you do DO NOT EVER GET ETOOLS. They will NEVER refund a dime - even though they can see they are wrong!!
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MA531
January 16, 2010
Unable to use website or Plan Manager
Since the beginning of this year, I've had problems getting the website and Plan Manager to work. The pages will not open.
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mbguess1
September 8, 2009
Billed without my permission
When I opened my credit card bill I saw a charge from Weight Watchers that I had not approved.
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