I joined weightwatchers.com for a three month trial period. At no time did I have to authorize any additional payments, however I now received my credit card statement and they timed it so that two months of additional fees had already been charged to my account. It is not possible to speak to a live person and the online response says you had to read allll the way down to the bottom and cancel if you didn't want to continue. Shouldn't you have to authorize additonal charges rather than authorize a cancellation? I encourage anyone with similiar problems to contact the Better Business Bureau as they have already given weightwatchers.com an unsatisfactory record: http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=21583

Has anyone been successful fighting the unauthorized charges?

Very disappointed in WI

I was doing a tech review of the new weightwatchers.com. I clicked on the FREE TRIAL button to sign up for free for seven days. The site redirected me to the first page of the sign up flow. I didn't see anything about a free trial. I clicked the back button and clicked the FREE TRIAL button once more and was once again redirected to the same sign up page.

At this point I assumed I was signing up for the free trial and contined through the flow. When I came to the credit card entry form I assumed my card would be charged at the end of the seven day trial or at the least the funds be refunded when I canceled.

BUT weightwatchers.com is REFUSING to honor the free trial and won't refund my $65.00.

Kelle, the customer service representative (via email only) was not at all concerned that the FREE TRIAL link landed me on the normal sign up page. She only responded by saying that I agreed to their five page legal agreement.

In my opinion, this is a deliberate BAIT AND SWITCH technique employed by what I believed was a trustworthy brand.

Ironically I am a user experience expert so this kind of thing really hits a nerve with me. This is a despicable business practice that should not be tolerated. I will be contacting the Better Business Bureau, the New York Attorney General's office and filing as many complaints as I can.

Weight Watcher's Online charged me $65.00 for signing up for their service even though I canceled less than 24 hours later. Their computer messed up my registration weight (entering a weight they had on record for me 3 years earlier!), so I decided not to bother with them since there was no telephone customer support. (This was my fault for not looking for human customer support before signing up.) When my credit card was charged $65.00 (even though no human ever put their hands on my account) I complained to their customer email support. This is the reply I received, even though I had canceled several weeks before I had sent in my complaint: Dear Barbara, We are certainly willing to help you cancel, but want to inform you of the specifics of your account. If you decide to cancel your Weight Watchers&#174 Online 3-month subscription plan within one month of your sign up date, it will expire at the end of the month and your monthly fees will be pro-rated at the non-discounted price of $16.95. In addition, when you subscribed to Weight Watchers Online and submitted your payment, you agreed to the terms and conditions set forth in the Subscription Agreement. The Subscription Agreement specifies that the $29.95 sign-up fee is non-refundable. Based on the refund policy outlined in our Subscription Agreement, until 8/30/2007 you are eligible to receive an $18.10 refund. After this date, you are no longer eligible. If you would like to cancel early with a partial refund, please reply directly to this e-mail so that we may complete your cancellation request. If you do not respond by the date above, your account will expire at the end of the pre-paid term on 10/30/2007. The reason your potential refund comes to $18.10 is as follows, in accordance with our subscription agreement. You paid $65.00 for a three-month subscription to Weight Watchers Online. When requesting a refund you are charged the pro-rated, monthly price of $16.95 for each month or part thereof. Thus, $65.00(3-month subscription plan) - $29.95(non-refundable sign up fee) = $35.05 - $16.95(one month's service, pro-rated) = $18.10. By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our refund policy. http://www.weightwatchers.com/legal/subagreement.aspx Sincerely, Ha, Customer Service Associate www.weightwatchers.com

Don't use Weight Watcher's Online. It is a farce and has bad customer support and unethical billing practices.

Beware of Weight Watchers online free 30 day trial... it's not free. Even if you cancel within the 30 days, your credit card is billed for $65 before the period is up. My daughter and I were browsing online diet plans on the internet and the only way you could view weight watchers information was to sign up for a "risk free" 30 day trial, but you have to give your credit card number. Dumb me! We cancelled within the 30 days, but what you don't see is that you have to print the cancellation notice and fax or mail it to Weight Watcher in Kansas or they don't recognize your cancellation. This detail is cleverly hidden from you. There is not a phone number listed on their entire web site other than a fax number. the only way to contact them is via an email "form" with a small box for information. You can't even email them back. They know it's a scam and they don't want to talk to you. Beware!

Sincerely,
Julie Vawter
Bakersfield, CA