wellpoint nextrx
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Category: Services
Contact Information
United States
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wellpoint nextrx Reviews
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Nicole
June 1, 2011
Bad business practices!
Here's my experience as of 7/8/08 Background: This is a web Rx company. You think you're gonna save bucks with them, but after the first coupon use, the price is about equal to what you'd pay using a local pharmacy, and they have no integrity in their ordering process. What happened: I ordered my first Rx and got a decent savings a few months ago. Today I went to order a refill via their phone automation. It took my credit card and advanced the order but did not give me a total or ask me to confirm my purchase. I pressed 0 for operator to speak with a live person. I asked first for total and found it to be higher than what I would pay locally. I told her I wanted to cancel the order. She said that wasn't possible because it was already in shipping*. (!) A spirited discussion began. She wouldn't budge saying they have no way to contact shipping. I insisted on cancelling and pointed out that I did not receive the total and a chance to opt in or out, and that it was unacceptable for them to not have a process in place to handle cancellations -- especially in this scenario. All she kept saying was that she could not cancel the order. It was like talking to a brick wall. Well we went round & round. Natch I asked to speak to a supervisor, and none were 'available' (amazing), but she said she would ask for one to call me back. As of this writing I am still waiting! I will deal with this and get satisfaction, but it may take some time. I wanted to post this experience here in case anyone is thinking about using a nextRx coupon to save some money. My advice: It's not worth it! Their process is totally flawed. If you do, then have a backup plan for subsequent orders and don't use their automated system. Talk to a live person, make sure you know what the charges are and how they compare with your local or other sources before you purchase!! *A 2nd phone call placed afterwards stated the order was being 'processed' and the rep said it hadn't gone to shipping yet, but still could not be cancelled. Unbelieveable...
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MRoach
February 24, 2009
Hazardous to Healthcare
My husband and I have just completed our first orders through NextRX and it has been a nightmare. I have made numerous phone calls to NextRX and also to BCBSGA Retail Pharmacy office, and none of their staff are competent enough to work in the healthcare industry. My husband is diabetic, and they all withheld the information that we needed in order to continue to recieve free test strips, as we always through Walgreens and WalMart. Suddenly, NextRX is charging $30 copays for the same test strips, and BCBSGA Retail Pharmacy says that is correct, even though when they each tested the filing system, no copay was pulled as due. They refuse to accept a return of the shipped test strips, and also refuse to refund the copays that were not due. They are billing us for additional money !! Other issues include, poor invoicing...so bad that it took three calls to finally get someone who could explain them. They cannot produce a reconciliation statement at all and will tell you so. NextRX and BCBSGA Retail Pharmacy charged $30 copays on drugs that we received for $4 from Walgreens and WalMart, rather than inform us that they would not honor the $4 copay and allow us to get the meds off plan...a ripoff. BCBSGA Retail Pharmacy representative, Sandra, told me that the record of my previous calls had purged from their system, so there was no record of my prior conversation with her where she neglected to inform me that my husband should order his diabetic supplies from a DME vendor and who that vendor is. Basically, she wanted to let me know that if I complained, there was no paper trail to implicate her. We needed a couple of prescriptions on the weekend because the order from NextRX did not arrive in one package, but were unable to contact anyone for approval and the pharmacist could not contact anyone either. The automated system would not allow the pharmacist at WalMart to fill the prescriptions, because it showed that the order had been filled by mail order. We had to wait until Monday to get the meds filled. I feel as though I am dealing with a drug pusher rather than a pharmacy.
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Kristie Hunter
February 2, 2009
Prior Authorization Needed On Medications
Starting January 1, 2009, NextRX made it mandatory to get prior authorization for a medication that I have been taking for years. They did not tell me about this. I found out, by only receiving 30 pills of a 90 day supply. They charged me $45 for 30 pills when I could get 90 pills for $60. So I called them and they said they would fax my doctor the form to fill out for prior authorization. Three calls from me and two calls from my doctor and still no form! I called again and finally got someone with a modicum of intelligence and she told me that although they are demanding prior authorization as of 1/1/09 they have not figured out yet what requirements they need for you to get that authorization!!! They want you to jump through hoops they just don't know which hoops, yet. I despise this company! This is not the first problem my husband and I have had with them and I KNOW it won't be anywhere near the last.
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November 26, 2008
unprofessional liars
bluecross of ri is using wellpoint and nextRx/Precsion RX and they simply are
incompetent liars who hope that eventually
you will stop trying to get prescriptions covered
by insurance and pay for them yourself...
avoid these companies if you can.
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