Here's my experience as of 7/8/08 Background: This is a web Rx company. You think you're gonna save bucks with them, but after the first coupon use, the price is about equal to what you'd pay using a local pharmacy, and they have no integrity in their ordering process. What happened: I ordered my first Rx and got a decent savings a few months ago. Today I went to order a refill via their phone automation. It took my credit card and advanced the order but did not give me a total or ask me to confirm my purchase. I pressed 0 for operator to speak with a live person. I asked first for total and found it to be higher than what I would pay locally. I told her I wanted to cancel the order. She said that wasn't possible because it was already in shipping*. (!) A spirited discussion began. She wouldn't budge saying they have no way to contact shipping. I insisted on cancelling and pointed out that I did not receive the total and a chance to opt in or out, and that it was unacceptable for them to not have a process in place to handle cancellations -- especially in this scenario. All she kept saying was that she could not cancel the order. It was like talking to a brick wall. Well we went round & round. Natch I asked to speak to a supervisor, and none were 'available' (amazing), but she said she would ask for one to call me back. As of this writing I am still waiting! I will deal with this and get satisfaction, but it may take some time. I wanted to post this experience here in case anyone is thinking about using a nextRx coupon to save some money. My advice: It's not worth it! Their process is totally flawed. If you do, then have a backup plan for subsequent orders and don't use their automated system. Talk to a live person, make sure you know what the charges are and how they compare with your local or other sources before you purchase!! *A 2nd phone call placed afterwards stated the order was being 'processed' and the rep said it hadn't gone to shipping yet, but still could not be cancelled. Unbelieveable...