The transition from Wachovia to Wells Fargo in Florida is a disaster! Their Banking on Line system is the worse I have seen. It is less than user friendly, slow, and inflexible. When I got on line to make a payment I could not find the payee name, but only the reference that was included in the Wachovia system. You are expected to use the nick name in order to ID the payee...in many instances the space is not long enough to include the entire payee's name. This was not the case in the much more user-friendly Wachovia system. I have experienced problems in the reconciliation of my transfers between my savings, line of credit, and checking accounts. Try printing reports... or understanding their statements, which are significantly different, and much less user friendly than those from the Wachovia system. To top it all off, they take your money out of your account 5 days before the check is received by the payee. They use your money, free of charge, and make interest income off the customer’s money. Talk about stagecoach robbery! If you speak with local bank managers, they will tell you in confidence that customers are irate over the changes, which are significant. Customers are lining up at their offices complaining about the problems. I was told that upper management at Wells Fargo has no intentions of reverting to the old systems and banking policies. This is what happens when Banks get too big and you have a monopolistic situation. We are fortunate that there are other competing banks in Florida, who are sensitive to the customers and do provide good service, offer a better on line banking system, and most importantly do not take and use your money until the payment is received by the payee. I am now looking at all alternatives and will be moving all my personal and business accounts. I encourage all that have been victimized by Wells Fargo in Florida and other states to do likewise, perhaps the message will eradicate their arrogance.
Jorge Rovirosa