My husband and I completed a Wells Fargo application to refinance on March 29, 2009, paid the application fee and for a home assessment, and have been patiently waiting for over three months for the application to be processed.

My husband called our Wells Fargo home mortgage consultant on numerous occasions to get a status update on our refinancing application. The mortgage consultant indicated that there was a delay in the refinancing of home mortgages at Wells Fargo but was unable to give us the status on our application or a specific date for when our home mortgage refinancing would be completed. He stated that the Wells Fargo division that is responsible for processing our refinancing application was not responding to his calls or emails. This is completely unprofessional business behavior.

It is surprising that our home mortgage refinancing has been delayed, especially since our interest rate is only locked in for 90 days. With the 90-day deadline passed, Wells Fargo has still not initiated any communication regarding the status of our refinancing. This refinancing delay has caused my husband and me much inconvenience since we have missed out on the opportunity for savings on our home mortgage and securing a low interest rate. We have also incurred significant costs with the refinancing application and our status remains uncertain. Had we known that our refinancing would be delayed, we would have chosen a different bank.