The representatives for Wells Fargo Auto Finance have no customer service skills what so ever. The are rude and brash over the phone when discussing your account. I actually told one representative that if she did not cut out the attitude the conversation was over. She proceeded to advise me the nature of her call and that she didn't have to watch her attitude. I hung up on her.

I'm to the point where I'm about to tell them exactly what they can do with the car and I'll just start hitch-hiking to work.

Not to mention the calls are in such excess. I've also given them a number that is more practical to reach me on since I'm hardly ever home. They still call my home number and insist I've never given them an alternative number. I have an easier time explaining computer programming to my kindergardener.

I am been paying on my car for 2 1/2 years and still owe the same amount. I get calls 7-8 times a day. I told them 1 year ago not to call me at work because they called me 7 times in one day and I am not to get personal phone calls. That lasted about a month and then they started again. I lost my documentation or I would have filed with the attorney general. I was told the number would be erased and now here I am again getting calls at 7am till 9pm 7-10 times a day and started receiving calls at work and the message that was left with my receptionist was "it is in my best interest to call". I am behind and doing the best I can and have every intention of getting caught up but they wouldn't even accept smaller payments.
Earlier this year I had made the payments promised and was woke up 2 weeks later by a very rude and intimidating repro man who didn't care about my receipts I had found out through him the order was placed a week after my payment was made and they had received my confirmation through Money Gram. I did not sleep the rest of the night and called until they opened and they apologized and said the car would be back within the hour. It was several hours later.
I am just so tired of all the harrassing phone calls and being threatened constantly to have it repossed.

There is no way to call to speak to an actual human being who can help me. I have been out of work for 2 months and need to speak to someone...ANYONE about payment options for my car loan. Who can help me? There sure are humans who work there to call when you are ONE DAY late with a payment though.

have a car loan with WF and owe 3063 and some change. When I got the loan I was making double what I do now and making my payments were easy. Over the last two years, I fell on hard times (haven't we all) and called the company to ask for help and to see what my options are/were. I was told I could put in an offer to settle below what I owed if I could prove I wasn't making what I was when I originally purchased the car. I gave them an offer and they accepted. I was told that I would have the paperwork faxed to me and that I was the proud owner of my car!!!

The next day (original call was a Tuesday), I got a call from a different person saying I still owed 900 bucks and that my car was in repo. When I told them I had spoken with Angel (he was anything but)and that we were settling the account, I was sent to a manager and told that Angel, didn't have that authority and that basically for 2 days I was lied to. When I lost my cool and reiterated my entire 2 day ordeal, I was told in no certain terms too bad, so sad. For two weeks they called me 12-15 times a day, and actually called my job and demanded that I speak with them, because I had stopped answering my home phone. When I told them I could get fired for getting personal calls they told me "well, we'd stop bugging you if you would pay us." I understand they are in business to make money but to be degraded and belittled is very upsetting and to be sent to repo for no good reason, seems a bit extreme.

I have been trying to register my auto in Virginia and it has taken Wells Fargo over 6 months to send the certificate and necessary documentation to the Virginia DMV.

This is a standard procedure - you have a lien on your car, but you can still register your car, right? Not if it's with Well's Fargo.

Everytime I've called I've had to re-tell my story to a "new" customer service rep who has no idea what has happened with my account. Several times I actually had someone hang up on me! When I finally got the names of two service reps - and used them - I was told by the customer service rep on the line that they didn't know who these people were. BTW - these two people were the only two people that were actually helpful.

Wells Fargo has a customer "call center" - so there is no one-on-one relationship with any of the customer service reps. Which would be fine if there was any continuity, but since there isn't...you have to ask, what's the point?

I'm looking forward to not having a relationship with this company - and I'll never do business with them again.

So it's taken me six months to register my car.