Wells Fargo Auto Loan
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Category: Business & Finances
Contact Information 1259 Park ave., San Jose, California, United States
Phone number: (408) 785-9530
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Wells Fargo Auto Loan Reviews
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Alexander Handang
June 23, 2011
Repo with out notice
I bout my 2002 Acura rsx cost 12, 000 plus interest went at about total 16, 000 on august 8, 2007 now not even once they sent me a statement so I have a wells Fargo bank I have been paying 412.00 a month now calculating all that for 3 years total 14, 832 so ya I lost my job they repo my car so I call wells Fargo how I still owe them and they said 2, 800 so that moment I just got my income tax of 5000 so paid it all off and I got my car back . It was just last month they called my mom because she co-sign on my car but then I thought to my self I altready paid it off and they trying so sue my mom not knowing wats going on and today when I went to my garage to check something off my car but my car is no where to find so I called the police department and they said they repo my car... I now don't know what to do I have lot of important papers in my car too including unemployment.
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S A D customer
November 30, 2010
Poor Customer Service
I called to make a payment on my car loan and I was connected to so many different people. Each one took their time to harrass me. I ask about my account manager and they said I ought to know who that is. They told me I was lying about not having money to pay it. When I asked questions about my payment history, their reply was ..we don't go over that over the phone and if you are behind you will need to reapply for a new loan. My car is due to be paid off in January 2011 but they say I owe $1500.00 in late fees. Unbearable, Unfriendly, Unethical, Hateful customer service reps. I thought this was against the law but it is not. Do not get a loan with Wells Fargo under any circumtances. They will make your life a living hell. I have a friend they call her job every day from 5 and 6 different number with threats and harrassment tactics before the bill is due. Why because they say she has a history of slow pay so the start early.
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Under attack by Wells Fargo
May 23, 2010
Harrassment
My father- 74 year old with Parkinson's disease who jut had major back surgery and cannot walk nor hear is being harassed by Wells Fargo. He and my mother live on a very tight budget, my mother who takes care of my father with the help of me and my son all live here, my mother lost her job 7 months ago due to company cut-backs and got laid off indefinitely. The only income we have is mine and my fathers SS/retirement.
Starting at 7am each morning the calls begin, non stop horrible mouthed collectors call to claim they want a check by phone and try to mind boggle us into saying we will authorize it or if not that means we refuse to pay, we became 2 months late on the loan about a year back and have been making a monthly payment since. Not missing once but behind still. Now I have begged them to refinance or make it so the loan was not charged ridiculous late fees as we are paying we just got a little behind.
They refuse to help with anything whatsoever. It is not as if we do not pay we pay every month we just had a difficult time and still are catching up. They say things to us like " Well I highly doubt that let's just do a check by phone and take care of these charges" I say I cannot we do not have the extra funds, they then usually call me a liar in some way and yell into the phone that I should pay my debts and if I could not afford the vehicle I should not have bought it. This loan is a old loan, I had a bonneville that my father could not get in and out of so I traded it in on this truck so it has been a ongoing loan and I could afford it till about a year ago and have been working my tush off to keep payments flowing, just got a little behind.
I am truly scared they are going to take our only form of transportation, I have no way to "catch" up to the late charges no way to stop them from calling up to 25 times a day I pay monthly I do a whole payment each month, I just got behind and missed those two months and now it seems like I am dealing with the devil, they are so cruel and heartless, please people find other lenders if these demons pop up and say they will loan you money because they do nothing to resolve a situation even when you try your hardest.
God bless
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xmedic902
August 3, 2009
unauthorized withdraw
wells fargo bank went into my wife's bank acct and took the payment for my car loan without authoriztion upon talking to wells service rep she states to me we have unscupulous people here whoever did this did not put their id next to it like supposed to wells fargo was to put the money back into my wife's acct which is another bank not even wells and they have not done so
sooooo in fact they have commited theft i would like to start a class action against them if any other customers have had their money stolen like that from wells email [email protected]
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RODNEY
June 8, 2009
LOAN ERROR
HELLO MY NAME IS RODNEY MILLER, I GOT A 07 VAN FROM A DEALER IN GA AND WAS FINANCE WITH WELLS FARGO AT CLOSING I SIGN FOR GAP INS.NOW THAT THAT DEALER IS OUT OF BUSINESS WELLS FARGO NEVER PAID THE GAP CONTRACT.MY VAN WAS TOTAL OUT AND NOT THEY ARE ASK ME TO PAY THE 9, 000LEFT I DONT THINK THEY ARE DOING THERE CUSTOMER RIGHT I HAVE WENT TO THE BBB AND THEY TOLD ME TO TRY TO FILE A COMPLAINT
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Peter
December 29, 2008
Customer service
I contacted Wells Fargo on December 23 2008 and requested a shipping letter so that I could ship mu 2006 Toyota from
Honolulu HI to California. The shipping company requires a letter from the lein holder. I was told on 12-23-08 that Wells Fargo could not send me an Email and a nfax could take three days. So I opened a Fed x account so that they could send me the shipping letter. As of Monday 12-29-08 no letter. I called 800-559-3557 and spoke to five different people who could care less. The supervisor Sue Dimartinez would not speak to me on the telephone she was in a meeting. The people who send faxes go home at 3pm. I was told that I should have called weeks ago. I guess it takes weeks to send a fax.
I will call the President of Wells Fargo tomorrow every five minutes until they fax me the letter I need to ship my car.
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July 5, 2008
Harassment
I have Wells Fargo Auto Fiance and alerted them to the fact that I had been seriously ill (and had been on time with all my payments as of that date). They started bombarding my home with their collection calls, telling me it would be very difficult to get to work without my car. I told them I had alerted them months ago about my illness, made a payment at the end of June of $210.00, but that caught me up for May's payment, but how did I want to handle June's payment and we are now in July. I asked if there was anyway of getting one of my payments forgiven (meaning we drop it, and I would have an extra payment at the end of my contract). Their representative said they had such a program, but I was not entitled to it since I was only 8 months into my contract. I feel that with the economy the way it is they would want to work with people. After all, they have a 22% interest rate which means I am paying double for the amount of monies I took out. Why can't these people be more understanding, if it was them being sick and trying, wouldn't they want a break also??
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May 15, 2007
Harassment calls
I am seriously disgusted with this company. WFF starts to make back to back phone calls starting the 2nd day after your car payment is due. My payment is due on the 29th of each month and by the 1st they start calling me over and over again. I have asked them not to call my cell phone all day because I am at work and need my cell phone for business and that I will get fired. They even call my house after 8pm and even on Sundays. I have requested that they block that number and still they call even after they promise not to. I recently owed them $68 and they were harassing me just 2 days after I have just spoken with someone 2 days prior and informed them that I would be making payments later in the week. I had made a payment online 3 days prior to that due date I promised and still they were calling. They are very nasty and not friendly at all. I would never do business again with this company.
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