Wells Fargo lured me to sign up with a business checking account that had no fees. I was going to sign up with a different bank and so the guy at my local branch offered me a special deal. Interestingly he insisted that I must ALSO sign up for a "savings account" with my PMA checking account. It was all free, he said. Well fast forward a year later. Suddenly I see "annual fees" on my statement! I called the 800 number and they would not remove the charges. So I called my local branch and they removed the fees and apologized for the mistake. Now 3 months later I just noticed that they have been billing me $20 a month!!! I called the 800 number and the SOB in customer care says "I can only reverse charges going back 30 days". How convenient that they pulled a bait and switch and if you don't catch it within 30 days you're screwed! I am having nothing of that and will call the local branch to raise hell again. I'll take them to small claims if I have to. Somebody's gotta stand up to this BS.
The lesson learned is DON'T expect Wells Fargo to adhere to their original agreement and don't expect them to notify you if they change the rules in the middle of the game.